Key Room Attendant

Maybourne Hotel Group; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Excellent salary package

Pension Scheme

Travel season ticket loans

Staff restaurant discounts

Career development & training

Job summary

Maybourne Hotel Group, owner of Claridge’s, invites applications for a Key Room Attendant to uphold luxury standards in a five-star environment. You will assist in maintaining immaculate rooms and spaces, ensuring guests feel at home with intuitive service and meticulous attention to detail.

Join a renowned luxury group known for exceptional guest experiences and career development opportunities within a supportive housekeeping team.

Qualifications

• Have worked in a similar role, within a five star or fine dining environment.
• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences.
• Be a team player who is an avid learner who wants to be challenged and developed.
• Have a thorough understanding of Forbes and LQA Standards.

Responsibilities

• Ensuring that the highest possible standard of cleanliness is achieved, supplies are replenished, and our guests are made to feel at home.
• Creating renowned memorable experiences for all our guests.
• Keeping the housekeeping service area, cupboards and guest corridors clean and tidy.
• Reporting defects in the room, to ensure that our standards remain at the highest level.
• Assisting in the training of Room Attendants as well as periodically supervising the entire floor as required in line with the demands of the business levels.

Skills

Room cleaning

Guest service

Team player

Forbes & LQA standards

Job description

We are seeking an exceptional Key Room Attendant to join the team at Claridge’s.

Maybourne operates some of the world’s most extraordinary hotels, including Claridge’s, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

Claridge's, a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridge’s for life’s finest moments become part of its brilliant legacy.

Claridge’s is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos - generous, passionate and truly personal. Claridge’s is a place that invites you in, embraces you, and make your spirit soar.

Housekeeping

There is something magical about a Claridge’s suite or room - each one has been beautifully designed and furnished, complete with many thoughtful, luxurious touches. Even more magical is our dedicated Housekeeping department who play a vital role in shaping the guest experience by ensuring every room and space across the hotel is immaculate, welcoming and consistently maintained to our Claridge’s standards. As part of the Housekeeping department, you will work alongside experienced Housekeepers who focus on the smallest of details and ensure every room is prepared to perfection.

As Key Room Attendant you will be responsible for:

• Ensuring that the highest possible standard of cleanliness is achieved, supplies are replenished, and our guests are made to feel at home.
• Creating renowned memorable experiences for all our guests.
• Keeping the housekeeping service area, cupboards and guest corridors clean and tidy.
• Reporting defects in the room, to ensure that our standards remain at the highest level.
• Assisting in the training of Room Attendants as well as periodically supervising the entire floor as required in line with the demands of the business levels.

Successful candidates for our Key Room Attendant opportunity will:

• Have worked in a similar role, within a five star or fine dining environment.
• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories.
• Be a team player who is an avid learner who wants to be challenged and developed.
• Have a thorough understanding of Forbes and LQA Standards.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.