Events Operations Supervisor

Maybourne Hotel Group; City of Westminster; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Excellent salary package

Family Friendly company policies

Holiday allowance increase

Pension Scheme

Preferential room rates

50% Food and Beverage discount

Job summary

Maybourne Hotel Group is seeking an Events Operations Supervisor for Claridge’s in London. This role involves overseeing events, managing staff, and creating unforgettable guest experiences.

The ideal candidate should have experience in luxury hotels, excellent customer service skills, and the ability to work under pressure. Generous employee benefits, health support, and opportunities for career progression are provided.

Qualifications

• Experience in a similar role within a luxury 5* hotel environment.
• Strong interpersonal skills for maintaining guest relations.
• High standard of personal presentation.

Responsibilities

• Create memorable experiences for guests.
• Manage events smoothly in various settings.
• Supervise, motivate, and train a large team.

Skills

Customer care skills

Communication skills

Attention to detail

Team player

Ability to work under pressure

Job description

Events Operations Supervisor

Claridge’s

We are seeking an exceptional Events Operations Supervisor to join the Claridge’s team.

Maybourne operates some of the world’s most extraordinary hotels, including Claridge’s, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

One of Maybourne's storied hotels is Claridge's, a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridge’s for life’s finest moments become part of its brilliant legacy.

Claridge’s is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos – generous, passionate and truly personal. Claridge’s is a place that invites you in, embraces you, and make your spirit soar.

Events & Groups

From gala dinners to award ceremonies to business meetings, our Events and Groups department have been at the heart of some of our guests most memorable occasions. As part of our devoted Events & Groups department, you will work with precision and focus, ensuring every detail reflects Claridge’s standard of excellence, from the planning to the big day. Each event brings the opportunity to stories of distinction in one of the most iconic settings.

As an Events Operations Supervisor you will be responsible for:

• Creating renowned memorable experiences for all our guests.
• The seamless running of events that take place within our sixth floor events spaces
• Overseeing the setting up, serving and clearing down of all functions including breakfasts, lunches, dinners, weddings, barmitzvahs and conferences for 6-50 guests
• The supervision, motivation, training and management of a large team of up to 50 casuals.
• Other aspects of the role include strict adherence to Health and Safety and Employment Law regulations, compiling the work rota, monitoring wage costings and stocktaking.

Successful candidates for our Events Operations Supervisor opportunity will:

• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories
• Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service
• Have ideally worked in a similar role within a luxury 5* hotel environment
• Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
• Strong customer care skills with ability to work under pressure
• Excellent attention to detail
• A high standard of personal presentation and a confident, professional and welcoming personality

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.