Front of House Manager

PPHE Hotel Group; Leeds; In loco; GBP 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Holiday allowance

Hotel discounts

Meal benefits

Wagestream access

Referral bonus

Wellbeing discounts

Commuter benefits

Uniform dry cleaning

Employee assistance

Pension plan

Descrizione del lavoro

Park Plaza Leeds is seeking a Front of House Manager to lead the heart of the hotel, delivering memorable guest experiences from arrival to departure.

You will own Front of House operations, coach the front office team, manage staffing and costs, and collaborate with Operations, Finance and HR to uphold brand standards and service excellence.

Competenze

• Proven experience as Front of House Manager or Assistant Front Office Manager within a branded hotel.
• Strong operational knowledge of Front Office systems and procedures.
• Confident people leadership with experience managing performance and engagement.
• Commercial awareness with the ability to balance service excellence and operational efficiency.
• Excellent communication skills and a calm, professional presence.
• Strong systems knowledge, including Opera PMS and workforce or forecasting tools.
• A values-led approach aligned to Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.

Mansioni

• Take full ownership of the Front of House operations, ensuring the intended guest experience is delivered consistently.
• Act as the face of the hotel, engaging with guests and resolving issues with confidence and care.
• Lead, coach and develop your management and front office teams, creating a high-performance and engaged culture.
• Ensure staffing, resources and rotas are optimised to meet business demand.
• Drive service excellence, brand standards and compliance across the department.
• Manage departmental productivity, payroll and cost controls in line with targets.
• Identify opportunities to enhance guest experience, revenue and operational efficiency.
• Work closely with key stakeholders across the hotel including Operations, Guest Experience, Finance, HR and Commercial teams.
• Ensure health & safety, data protection, asset protection and ESG standards are adhered to at all times.

Conoscenze

Front of House Manager

People leadership

Front Office systems

Opera PMS

Workforce forecasting

Customer service

Communication skills

Team development

Strumenti

Forecasting tools

Descrizione del lavoro

Front of House Manager - Park Plaza Leeds

At Park Plaza, authenticity is at the heart of everything we do. As our

Front of House Manager, you will lead the heart of the hotel, setting the standard for service excellence, people leadership and operational performance, ensuring every guest experience feels personal, confident and memorable.

This is a highly visible, guest‑facing role where you will act as a brand ambassador, working collaboratively with hotel leaders to ensure our guests receive a consistently outstanding experience from arrival to departure.

What you will be responsible for:

Take full ownership of the Front of House operations, ensuring the intended guest experience is delivered consistently

Act as the face of the hotel, engaging with guests, handling feedback and resolving issues with confidence and care

Lead, coach and develop your management and front office teams, creating a high‑performance and engaged culture

Ensure staffing, resources and rotas are optimised to meet business demand

Drive service excellence, brand standards and compliance across the department

Manage departmental productivity, payroll and cost controls in line with targets

Identify opportunities to enhance guest experience, revenue and operational efficiency

Work closely with key stakeholders across the hotel including Operations, Guest Experience, Finance, HR and Commercial teams

Ensure health & safety, data protection, asset protection and ESG standards are adhered to at all times

About you:

Proven experience as a

Front of House Manager or Assistant Front Office Manager within a branded hotel environment

Strong operational knowledge of Front Office systems and procedures

Confident people leadership skills with experience managing performance and engagement

Commercial awareness with the ability to balance service excellence and operational efficiency

Excellent communication skills and a calm, professional presence

Strong systems knowledge, including Opera PMS and workforce or forecasting tools

A values‑led approach aligned to Trust, Respect, Teamwork, Enthusiasm, Commitment & Care

30 days holiday per year - including bank holidays, increasing with years of service

Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)

Food & Beverage discounts at our restaurants and bars (for your whole party)

Two free meals per day, every day (including days off if you wish to come in!)

Access to 40% of your pay before payday through Wagestream

Recommend a Friend scheme - up to £750

Vitality at Work scheme with gym discounts and wellbeing perks

Ride to Work scheme & free cycling lessons

Benefit Hub - Discounted prices at major retailers, supermarkets, attractions, restaurants and cinemas

Free dry cleaning for your work uniform

Free financial & mortgage advice

24/7 employee assistance programme

Free dry cleaning for work uniform

Company pension plan, award‑winning training, staff celebrations and development opportunities

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.