Reception Manager

Carnarvon Hotels; City Of London; On-site; GBP 32,000 - 35,000; Full time

Job summary

A private aparthotel in London is seeking a passionate Reception Manager to oversee daily front of house operations. The ideal candidate will ensure excellent customer service and lead an operational team to deliver memorable experiences for guests. Excellent communication and leadership skills are essential. A competitive salary between £32,000 and £35,000 with incentives is offered, along with various employee benefits.

Benefits

Competitive salary plus incentives

Complimentary meal on shift

Referral bonus scheme

Dry cleaning service for work attire

Ongoing training and development

Qualifications

• Previous experience as a senior Duty Manager, Assistant Reception Manager or Reception Manager.
• Excellent customer service and communication skills.
• A consistently positive attitude, self-motivated and enthusiastic.

Responsibilities

• Oversee the daily operations to ensure excellent customer service.
• Ensure strong working relationships with colleagues and guests.
• Assist other departments during their peak times.

Skills

Customer service skills

Leadership skills

Communication skills

Multi-tasking

Attention to detail

Tools

Opera Cloud PMS

Job description

We currently have an excellent opportunity for an experienced and passionate Reception Manager to join our friendly and fantastic team at The Collingham Serviced Apartments. Located near South Kensington we are a 26‑apartment privately owned Aparthotel that strives to provide a personal touch to every guest. As Reception Manager you will be at the heart of our Front of House operations and should bring flair and passion for delivering exceptional service. You will be someone with a helpful can‑do attitude who leads from the front to ensure the operational teams deliver best in class service and memorable experiences for our guests.

Responsibilities

• Oversee the daily operations to ensure excellent customer service.
• Ensure strong working relationships with colleagues and guests.
• Ensure immediate resolution of any situations that may arise.
• Maintain communication with the guests, respond to comments and complaints.
• Assist reservations.
• Provide the team with ongoing coaching, training, and development including appraisals.
• Ensure compliance with all policies, standards, and procedures.
• Anticipate guests’ needs, exceed expectations and respond promptly, and acknowledge all guests.
• Assist other departments during their peak times to ensure service levels are never compromised.
• Assist the Apart‑hotel Manager with any and all operational requirements including statutory requirements.
• Deputise in the absence of the Apart‑hotel Manager.

Expectations

• Previous experience as a senior Duty Manager, Assistant Reception Manager or Reception Manager.
• Hands‑on approach assisting other departments as and when required.
• Excellent customer service and communication skills.
• Strong leadership and motivational skills.
• Ability to multi‑task, effectively prioritise and execute tasks in a high‑pressure environment.
• Attention to detail.
• A consistently positive attitude, self‑motivated and enthusiastic.
• Excellent personal presentation and grooming standards.
• Opera Cloud PMS knowledge is an advantage.

What we offer

• Competitive salary plus incentives.
• Complimentary meal on shift.
• Referral bonus scheme for recommending top talent.
• Dry cleaning service for work attire.
• Ongoing training and development.

Experience: Not required

Languages: English – Advanced

Employment: Full‑time

Salary: £32,000 – £35,000 yearly

Benefits: Commissions and upsells

Starting time: Immediate start!