Reception Manager

Harbour Hotels Group; Chichester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Reception Manager to lead their front office team. In this role, you will be the face of the hotel, ensuring that every guest enjoys unparalleled service and attention. With a commitment to excellence and a vibrant working environment, this position offers unique opportunities for career progression and personal development. Join a prestigious collection of hotels recognized for their outstanding service and enjoy benefits such as training, discounts, and a stylish uniform. If you have the passion and skills to excel in hospitality, this opportunity is perfect for you.

Benefits

Career Progression Opportunities

Food & Beverage Discounts

Employee Assistance Program

Meals Included While On Duty

Stylish Boutique Uniform

Qualifications

• 2+ years in a front desk or supervisory role in hospitality.
• Strong leadership and organizational skills required.

Responsibilities

• Ensure every guest receives exceptional customer service.
• Motivate team members and manage front office operations.

Skills

Customer Service

Complaint Handling

Leadership

Organizational Skills

Front Office Operations

Tools

Opera PMS

Job description

The Role

We have a superb opportunity for a Reception Manager to join the team. As Reception Manager, you will ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people, and fully experienced in all aspects of Front Office operations, including collating guest feedback, billing, and revenue posting.

Minimum requirements:

• At least 2 years' experience in a front desk or supervisory role in hospitality
• Strong leadership and organizational skills
• Preferential consideration for candidates with Opera PMS experience

What’s in it for you

At Harbour Hotels, we are committed to providing exceptional hospitality while creating a vibrant, enjoyable working environment for our team. Benefits include:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on-the-job training and development with opportunities for internal promotions
• Hotel stay and Food & Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform designed for Harbour Hotels
• Meals included while on duty

Who we are

Harbour Hotels is a collection of prestigious hotels located in some of the most beautiful areas across the South. Our luxury portfolio includes coastal, country, and city properties, featuring various restaurant concepts and the unique HarSPA brand. In 2018, Harbour Hotels was named AA Hotel Group of the Year, making it an exciting time to join our growing hotel brand.

If you believe you have the skills and ambition to join Harbour Hotels, please apply with a full, up-to-date CV. Note that only candidates eligible to work in the UK or with a valid UK work permit/visa will be considered.

We look forward to hearing from you!