Reception Manager

TN United Kingdom; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Reception Manager to join their dynamic team. This role offers the chance to create memorable experiences for guests while leading a dedicated reception team. With a focus on exceptional service and professionalism, you'll ensure that every guest feels welcomed and valued. The company promotes a culture of inclusivity and celebrates diversity, making it a fantastic place to grow your career. If you thrive in a fast-paced environment and are committed to delivering outstanding hospitality, this opportunity is perfect for you.

Benefits

Competitive Industry Pay

50% Staff Discount

Career Development and Training

Extra Holiday Allowance

Birthday Day Off

Access to Retail Discounts

Qualifications

• 2+ years of experience in a reception or hospitality management role.
• Strong communication and problem-solving skills under pressure.

Responsibilities

• Provide a warm and professional first impression to guests.
• Manage bookings and train the reception team effectively.
• Ensure accurate information about food and drinks is provided.

Skills

Exceptional Service

Team Management

Communication Skills

Problem Solving

Education

2+ years experience in hospitality

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We’re searching for a passionate Reception Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Reception Manager:

• Ensure all our guests receive a positive, warm and professional first impression of the restaurant and are seated at their table.
• Efficiently manage the bookings, to allocate tables equally over all sections of the restaurant and to stagger times of bookings.
• Manage, train and lead the reception team.
• Provide up to date and accurate information on the restaurant with a good knowledge of all food and drink offered, as well as specials.
• Ensure when necessary, all payment methods are dealt with in the correct manner.

About you:

• You have 2 years+ experience in this position.
• Solution-driven individual able to work under the pressure of peak service.
• You love to wow guests with exceptional service.
• You have excellent English language skills.
• You are friendly and professional with plenty of charisma and flair.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, engaged, and care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.