Reception Manager

NHS; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare practice in Bournemouth is seeking a Reception Manager to oversee the reception team and manage patient queries. The ideal candidate will thrive in a fast-paced environment and possess strong communication and IT skills. Key responsibilities include rota planning, administrative tasks, and team management to ensure high-quality patient care.

Qualifications

• NHS experience required.
• Advanced IT skills necessary.

Responsibilities

• Organising reception rota and covering reception during busy periods.
• Carrying out supervisions and appraisals.
• Supporting Practice Manager in compliance monitoring.

Skills

Communication

IT proficiency

Multitasking

Education

GSCE or equivalent

Job description

The Reception Manager is the first point of contact the reception team and patient queries. We are looking for a dynamic individual, who strives on a fast paced environment, changing priorities and is a true people person. An analytical mind is essential, for rota planning for the clinical and non clinical team, complaint investigation and problem solving.

The individual needs to possesses excellent communication skills, IT proficiency, multitasking abilities, confidence in both independent and collaborative work within a supportive and flexible team environment.

Main duties of the job

Administrative: Organising reception rota, covering reception during busy periods or in case of absence / annual leave. Completion of reception daily tasks as well as incoming calls / patient emails. Assisting with any other administrative duties concerned with the day to day running of the Practice.

General Management: Carry out supervisions, appraisals and probation meetings. Regular review of customer service, coaching and development of the team. Leading focussed team meetings.

Practice Organisation: Clinical and non-clinical rota planning.Supporting the Practice Manager in monitoring compliance with health and safety legislation.

Meeting Participation: Attending practice meetings and training sessions as needed.

Confidentiality: Respecting patient privacy and adhering to strict confidentiality policies and procedures regarding patient information and practice data.

Health and Safety: Contributing to the promotion and maintenance of health, safety, and security in line with the practice's Health and Safety Policy.

Additional responsibilities: Deputise for the Practice Manager in their absence, supporting the running of the departments day to day. Supporting the Practice Manager in the reviewing and updating of Practice policies and procedures. Coordinating staff absences and maintaining records on the HR portal.

About us

About Us: The Panton Practice is a large GPpractice dedicated to serving a diverse population of 17,200 patients. Our teamis comprised of experienced professionals, including GP Partners, SalariedGPs, Nurse Practitioners, Paramedic Practitioners, Practice Nurses, and ourinvaluable Reception and Admin team.

Job responsibilities

Reception Manager

Administrative: Organising reception rota, covering reception during busy periods or in case of absence / annual leave. Completion of reception daily tasks as well as incoming calls / patient emails. Assisting with any other administrative duties concerned with the day to day running of the Practice.

General Management: Carry out supervisions, appraisals and probation meetings. Regular review of customer service, coaching and development of the team. Leading focussed team meetings.

Practice Organisation: Clinical and non-clinical rota planning. Supporting the Practice Manager in monitoring compliance with health and safety legislation.

Meeting Participation: Attending practice meetings and training sessions as needed.

Confidentiality: Respecting patient privacy and adhering to strict confidentiality policies and procedures regarding patient information and practice data.

Health and Safety: Contributing to the promotion and maintenance of health, safety, and security in line with the practice's Health and Safety Policy.

Additional responsibilities: Deputise for the Practice Manager in their absence, supporting the running of the departments day to day. Supporting the Practice Manager in the reviewing and updating of Practice policies and procedures. Coordinating staff absences and maintaining records on the HR portal.

Person Specification

Qualifications

• Educated to GSCE or equivalent
• NHS experience
• Advanced IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.