Spa Assistant Reception Manager at Pennyhill Park

Exclusivepeople; Bagshot; On-site; GBP 29,000; Full time

Job summary

An established industry player is seeking a Spa Assistant Reception Manager to enhance guest experiences at their award-winning spa. This role is perfect for someone passionate about guest relations and team leadership, as you will oversee the reception desk and ensure smooth operations. With a focus on training and motivating your team, you will create a welcoming environment while maximizing revenue through upselling. Join a vibrant team where your contributions are valued and rewarded, and enjoy a range of fantastic benefits. Flexibility is key, as the spa operates seven days a week, providing a dynamic working atmosphere.

Qualifications

• Experience in guest relations and managing a team.
• Strong communication skills and ability to upsell services.

Responsibilities

• Ensure smooth guest journey throughout the Spa.
• Motivate and train the spa reception team.
• Create processes for efficient Spa operations.

Skills

Guest Relations

Team Motivation

Upselling Techniques

Health and Safety Knowledge

Job description

Spa Assistant Reception Manager at Pennyhill Park

Pennyhill Park and The Spa, Bagshot, Surrey
Full Time
£29,000 per annum plus fantastic benefits
Closing Date: 23rd May 2025

In a Nutshell

We're actively seeking a Spa Assistant Reception Manager to join our team in the award-winning Spa at Pennyhill Park in Bagshot, Surrey. You will assist in delivering and overseeing standards of guest care as well as being responsible for the overall running of the spa reception desk to ensure that all guests, members, and day spa guests have the most enjoyable experience possible.

The role incorporates duty management shifts, guest relations, and managing feedback. The Spa is open seven days a week, so flexibility is a must. It is open from 6:00 am to 10:00 pm, so you would be expected to work a variety of shifts.

Lots to do but lots of fun

Here’s an idea of what the Spa Assistant Reception Manager will be responsible for…

• Ensuring the guest journey throughout the Spa is smooth
• Motivating and inspiring the spa reception team through training and coaching
• Maintaining a welcoming and professional front of house environment
• Creating processes and procedures in conjunction with the Spa Front of House Manager to ensure smooth running of all Spa operations, including SOPs, health and safety, and IT systems
• Upselling retail products and treatments to maximize revenue

Take a look at the incredible range of benefits you can enjoy when you join the team and how you can be rewarded and recognized for doing a fantastic job!