Reception Supervisor

Hilton Worldwide, Inc.; Woking; On-site; Full time

Job summary

Join a forward-thinking hotel as a Reception Supervisor, where your leadership will shine in delivering exceptional guest experiences. As part of a dynamic team, you'll oversee front office operations, ensuring every guest feels welcomed and valued. With a commitment to sustainability and community engagement, this role offers a unique opportunity to grow your career in a modern, inclusive environment. Enjoy a host of benefits including competitive pay, career development programs, and discounts on travel and dining. Be part of a team that makes every stay magical at this exciting new hotel opening in Woking.

Benefits

Uniform provided and laundered

Free and healthy meals when on duty

Career growth opportunities

Personal Development programmes

Team Member Travel Program

Team Member Referral Program

High street discounts

28 days holiday including bank holidays

Discounted dental and health cover

Modern Team Member’s areas

Qualifications

• Experience in leading a team or readiness for a leadership position.
• Passion for exceptional customer service and guest experiences.

Responsibilities

• Supervising front office operations and ensuring smooth guest experiences.
• Handling guest queries and complaints effectively.

Skills

Customer Service

Communication Skills

Coaching

Problem-Solving

Job description

Job Description - Reception Supervisor (HOT0BBGV)

Job Number:

HOT0BBGV

Work Locations

: Hilton Woking, Church Street West, Woking GU21 6AX

Get ready to be part of something truly extraordinary at Hilton Woking as we opened our doors this Summer 2024, taking a leading role in Woking's Victoria Square redevelopment. Join us on our journey as we foster a unique team culture, become an integral part of the community, and embrace sustainable practices in everything we do.

Our hotel showcases 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

A WORLD OF REWARDS

• Hourly rate of £12.30
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program : discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
• Travel - We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community.

You will join the Front Office team, working in the Reception area of the hotel.

You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem-solving skills? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

: Guest Services, Operations, and Front Office