Reception Host: Warm Welcome & Guest Concierge

Village Hotels; Coventry; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Gym membership

Hotel stays

Food & drink discount

Friends & family discount

Brand discounts

Mental health support

Job summary

Village Hotels is seeking a friendly Reception Host in Coventry to greet guests, assist with self-service check-in, and maintain a welcoming lobby. You will resolve issues calmly and up-sell food and beverage options to enhance guest experiences.

The role focuses on delivering excellent first impressions, handling inquiries, and supporting a busy front desk environment with a positive, can-do attitude.

Responsibilities

• Deliver a warm, energetic welcome and direct guests to self-service terminals, offering hands-on help when needed.
• Handle complaints politely on the spot, using empathy and escalating when necessary.
• Maintain a welcoming lobby, keep front of house tidy, and upsell food and beverages when appropriate.

Job description

Village Hotels is seeking a friendly Reception Host in Coventry to greet guests, assist with self-service check-in, and maintain a welcoming lobby. You will resolve issues calmly and up-sell food and beverage options to enhance guest experiences.

The role focuses on delivering excellent first impressions, handling inquiries, and supporting a busy front desk environment with a positive, can-do attitude.