Guest Experience Lead, Reception

Ivy Restaurants Ltd; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

50% staff discount

Career development and training

Free food and drinks while working

Extra holiday allowance (5 days after

Job summary

The Ivy Collection is looking for an Assistant Reception Manager to support an energetic, guest-centric team in our London-area venues. You will help drive service standards, training, and staff welfare while supervising receptionists and ensuring smooth daily operations.

Competitive industry pay with tronc, plus 50% staff dining discount and ongoing career development. Expect a supportive team, opportunities for training, and additional holiday allowances with long service.

Qualifications

• 2+ years experience in this position as stated in the ad.
• Strong English language skills required.
• Able to supervise and train staff and manage service standards.

Responsibilities

• Assist the Reception Manager in building an efficient department.
• Supervise receptionists and maintain service standards.
• Adhere to the department budget and control costs.
• Attend training and meetings; contribute to communications within the team.
• Manage the reception desk in the Manager’s absence.

Skills

Reception management experience

English proficiency

Team supervision

Job description

The Ivy Collection is looking for an Assistant Reception Manager to support an energetic, guest-centric team in our London-area venues. You will help drive service standards, training, and staff welfare while supervising receptionists and ensuring smooth daily operations.

Competitive industry pay with tronc, plus 50% staff dining discount and ongoing career development. Expect a supportive team, opportunities for training, and additional holiday allowances with long service.