Assistant Reception Manager

Ivy Restaurants Ltd; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

50% staff discount

Career development and training

Free food and drinks while working

Extra holiday allowance (5 days after

Job summary

The Ivy Collection is looking for an Assistant Reception Manager to support an energetic, guest-centric team in our London-area venues. You will help drive service standards, training, and staff welfare while supervising receptionists and ensuring smooth daily operations.

Competitive industry pay with tronc, plus 50% staff dining discount and ongoing career development. Expect a supportive team, opportunities for training, and additional holiday allowances with long service.

Qualifications

• 2+ years experience in this position as stated in the ad.
• Strong English language skills required.
• Able to supervise and train staff and manage service standards.

Responsibilities

• Assist the Reception Manager in building an efficient department.
• Supervise receptionists and maintain service standards.
• Adhere to the department budget and control costs.
• Attend training and meetings; contribute to communications within the team.
• Manage the reception desk in the Manager’s absence.

Skills

Reception management experience

English proficiency

Team supervision

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We’re searching for a passionate Assistant Reception Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Assistant Reception Manager:

• To assist the Reception Manager in the building of an efficient department, by taking an active interest in the employees’ welfare, safety and development.
• To assist the reception team in providing all staff with on-going service standards training and food and beverage product knowledge.
• To supervise other receptionists, ensuring that the correct standards and methods of service are maintained.
• To strictly adhere to the department’s operational budget and ensure that all costs are controlled and expenditure approved.
• To attend training and meetings as required by the Reception Manager.
• To conduct and contribute to regular departmental communications meetings.
• Manage the reception desk and the flow of service into the restaurant in the Managers absence

About you:

• You have 2 years + experience in this position
• Solution-driven individual able to work under the pressure of peak service
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are friendly and professional with plenty of charisma and flair

About us:

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.