Reception Team Member

Staycity Group; Park Central; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Paid family leave (>1 year)

Flexible working patterns

Bonus scheme

Discounted rates for overnight stays

Refer and earn up to £550

Cycle to work scheme

Education Support

Volunteer days: 2 paid days

Employee Assistance Program

Birthday day off

Job summary

Staycity Group is hiring a Reception Team Member to welcome guests and support their stay across our city locations in the UK. You will deliver friendly, professional service, handle guest requests, check-ins/outs, and ensure a smooth experience from arrival to departure.

Full training will be provided; previous hospitality experience is helpful but not required. Enjoy flexible patterns, employee benefits, and opportunities to grow within Staycity.

Qualifications

• Excellent communication and interpersonal skills are required.
• Previous hospitality experience is helpful but not mandatory; full training will be provided.
• Customer-service oriented with a friendly, proactive attitude.

Responsibilities

• Be a Brand Ambassador for Staycity Group, delivering high-quality guest experiences.
• Make a great first impression with guests through confident communication.
• Amaze guests with thoughtful attention to detail and excellent organisation.
• Go above and beyond for guests and the team to exceed expectations.
• Maintain a positive attitude and contribute to a vibrant workplace.
• Treat everyone with kindness and mutual respect.

Skills

Excellent communication

Interpersonal skills

Tools

Opera PMS

Job description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a Reception Team Member to help shape the Staycity guest journey.

Benefits:

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

We would love you to have:

• Previous experience working in a similar property is helpful but not a "must have" as full training will be provided
• Prior experience using Opera is helpful but not a "must have" as full training will be provided
• Excellent communication and interpersonal skills are required for this role.

What you can do for us:

• Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
• Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.
• Amaze our guests: Show attention to detail and outstanding organisational skills to delight our guests.
• Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations.
• Bring a positive attitude: Radiate positivity and contribute to a vibrant workplace and team
• Be kind & treat everyone with respect: Strive for an atmosphere of kindness and mutual respect among colleagues and guests

Join us and be part of the journey.