Reception & Guest Experience Specialist — Flexible Hours

Staycity Group; Park Central; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Paid family leave (>1 year)

Flexible working patterns

Bonus scheme

Discounted rates for overnight stays

Refer and earn up to £550

Cycle to work scheme

Education Support

Volunteer days: 2 paid days

Employee Assistance Program

Birthday day off

Job summary

Staycity Group is hiring a Reception Team Member to welcome guests and support their stay across our city locations in the UK. You will deliver friendly, professional service, handle guest requests, check-ins/outs, and ensure a smooth experience from arrival to departure.

Full training will be provided; previous hospitality experience is helpful but not required. Enjoy flexible patterns, employee benefits, and opportunities to grow within Staycity.

Qualifications

• Excellent communication and interpersonal skills are required.
• Previous hospitality experience is helpful but not mandatory; full training will be provided.
• Customer-service oriented with a friendly, proactive attitude.

Responsibilities

• Be a Brand Ambassador for Staycity Group, delivering high-quality guest experiences.
• Make a great first impression with guests through confident communication.
• Amaze guests with thoughtful attention to detail and excellent organisation.
• Go above and beyond for guests and the team to exceed expectations.
• Maintain a positive attitude and contribute to a vibrant workplace.
• Treat everyone with kindness and mutual respect.

Skills

Excellent communication

Interpersonal skills

Tools

Opera PMS

Job description

Staycity Group is hiring a Reception Team Member to welcome guests and support their stay across our city locations in the UK. You will deliver friendly, professional service, handle guest requests, check-ins/outs, and ensure a smooth experience from arrival to departure.

Full training will be provided; previous hospitality experience is helpful but not required. Enjoy flexible patterns, employee benefits, and opportunities to grow within Staycity.