Reception & Guest Experience Ambassador

Staycity Group; City of Edinburgh; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Paid family leave

Flexible schedules

Bonus scheme

Discounted staff rates

Refer a friend bonus

Cycle to work

Education support

Volunteer days

EAP

Job summary

Staycity Group is hiring a Reception Team Member for our Edinburgh sites to welcome guests, manage check‑in/out, and handle enquiries with warmth and efficiency.

Full training will be provided; prior hospitality support is a plus but not required. Excellent communication and teamwork are essential for creating memorable guest experiences.

Join a vibrant, service‑driven team in a central Edinburgh location with flexible patterns and opportunities to grow within Staycity.

Qualifications

• Excellent communication and interpersonal skills are required.
• Previous experience in a similar property is helpful but not essential—full training will be provided.
• Prior experience using Opera is helpful but not a must have as full training will be provided.

Responsibilities

• Be a Brand Ambassador: representing Staycity Group with joy and enthusiasm.
• Make a good first impression with guests through confident communication.
• Amaze guests with attention to detail and strong organisational skills.

Skills

Excellent communication

Interpersonal skills

Tools

Opera PMS

Job description

Staycity Group is hiring a Reception Team Member for our Edinburgh sites to welcome guests, manage check‑in/out, and handle enquiries with warmth and efficiency.

Full training will be provided; prior hospitality support is a plus but not required. Excellent communication and teamwork are essential for creating memorable guest experiences.

Join a vibrant, service‑driven team in a central Edinburgh location with flexible patterns and opportunities to grow within Staycity.