Reception & Facilities Coordinator

CBRE Global Workplace Solutions (GWS); Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

CBRE is seeking a Facilities Assistant in Greater London to support day-to-day operations and deliver high-quality customer experiences across reception, admin tasks, health & safety activities and ad hoc service requests.

You will log hazards, manage access control, assist with emergency preparedness, site audits, and ensure the appearance and functionality of our spaces, while building strong relationships with clients and suppliers.

Qualifications

• Experience in a Customer Service environment delivering guest services.
• Fluency in written and spoken English.
• Strong interpersonal, written, and verbal communication skills.
• High level IT literacy and ability to use office software.
• Understanding of health & safety practices.
• Proactive problem-solving and initiative with good prioritisation.
• Experience in front-of-house or reception roles.

Responsibilities

• Enhance safety culture by logging hazards and ensuring actions are closed out promptly.
• Maintain security standards, manage access control, and report concerns or incidents to safeguard spaces.
• Support emergency preparedness and conduct monthly compliance tasks and site audits.
• Manage a pristine reception area and ensure the appearance and functionality of our spaces.
• Provide high-class service and assist visitors with badgeing and inquiries.
• Cultivate relationships with clients, colleagues, and suppliers; contribute to team discussions and local improvements.
• Support new initiatives and CBRE processes; participate in the Performance Management cycle.

Skills

Customer service

English fluency

Interpersonal communication

IT literacy

Health & safety awareness

Proactive problem solving

Prioritisation

Initiative

Guest services experience

Job description

CBRE is seeking a Facilities Assistant in Greater London to support day-to-day operations and deliver high-quality customer experiences across reception, admin tasks, health & safety activities and ad hoc service requests.

You will log hazards, manage access control, assist with emergency preparedness, site audits, and ensure the appearance and functionality of our spaces, while building strong relationships with clients and suppliers.