Premium Client Experience & Facilities Concierge

CBRE Global Workplace Solutions (GWS); Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a Facilities Assistant in Greater London to support premium reception services and day-to-day facilities operations. The role focuses on delivering exceptional guest experiences and maintaining a high-class service standard across the workplace.

The successful candidate will collaborate with colleagues, uphold safety practices, and actively contribute to continuous improvement and contract delivery within a luxury, high-touch environment.

Qualifications

• Fluency in written and spoken English.
• Strong interpersonal and communication skills for premium environments.
• High level of IT literacy and basic health & safety understanding.
• Proven experience in premium customer service.
• Able to adapt to aviation/cabin crew–style service mindset.

Responsibilities

• Enhance safety culture by logging hazards and closing actions.
• Maintain security standards, manage access, and report incidents.
• Support emergency preparedness and monthly compliance tasks.
• Manage a pristine reception area reflecting corporate elegance and high service.
• Provide premium service to visitors, including badging and inquiries.
• Build strong relationships with clients, colleagues and suppliers.
• Support new initiatives and drive contract delivery improvements.
• Engage in CBRE's Performance Management and development plans.

Skills

Premium customer service

IT literacy

Communication skills

Health & safety awareness

Problem solving

Job description

CBRE Global Workplace Solutions is seeking a Facilities Assistant in Greater London to support premium reception services and day-to-day facilities operations. The role focuses on delivering exceptional guest experiences and maintaining a high-class service standard across the workplace.

The successful candidate will collaborate with colleagues, uphold safety practices, and actively contribute to continuous improvement and contract delivery within a luxury, high-touch environment.