Facilities Operations & Service Delivery Coordinator

CBRE Group, Inc.; Greater London; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

CBRE Group, Inc. in London seeks a Facilities Coordinator to deliver operational FM services on site.

You will coordinate with FM Operations and Critical Service teams to meet service levels and support third-party maintenance activities while complying with HSE requirements. The role involves acting as part of the site Emergency team, reporting incidents, and maintaining site image and administrative tasks such as mail, stationery, and waste management.

Qualifications

• Self-motivated and resourceful.
• Well organised with strong prioritisation and planning skills.
• Service oriented attitude with innovative thinking.
• Knowledge and awareness of the facilities management industry.
• Practical experience working with supply partners to deliver integrated services.
• Customer service experience and ability to communicate at all levels.

Responsibilities

• Deliver FM operations in line with SLA and KPI measurements.
• Coordinate with FM Operations and Critical Service teams to meet SLAs.
• Support/monitor 3rd party maintenance activities and report issues.
• Comply with HSE requirements per SLA and policy.
• Act as Fire Marshall as required in emergency situations.
• Report accidents and emergencies in proper records.
• Ensure contractors comply with SHE processes and HSE standards.
• Perform monthly SLA self-assessments to support performance reporting.
• Maintain site image and visual standards and address issues.
• Carry out Mail Room tasks, post handling, and organisation.
• Ensure printers and copiers are stocked and toner is updated.
• Monitor stationery levels and stock goods deliveries.
• Deliver goods to correct destinations and manage waste/recycling.
• Conduct statutory fire testing and related checks.
• Coordinate with Security for access system faults.
• Raise Purchase Orders and ensure compliance with controls.
• Approve invoices and goods receipts for payment.
• Act as responsible person for cost control under DFA.
• Understand customer requirements and close out concerns with updates.
• Provide cover for FM team as needed by line management.
• Other activities may be defined as required.

Skills

Self-motivated

Well organised

Service oriented

Facilities management knowledge

Supply partner collaboration

Customer communication

Job description

CBRE Group, Inc. in London seeks a Facilities Coordinator to deliver operational FM services on site.

You will coordinate with FM Operations and Critical Service teams to meet service levels and support third-party maintenance activities while complying with HSE requirements. The role involves acting as part of the site Emergency team, reporting incidents, and maintaining site image and administrative tasks such as mail, stationery, and waste management.