Reception & Facilities Experience Lead

CBRE; Reading; On-site; GBP 22,000 - 28,000; Full time

Job summary

CBRE is seeking a Workplace Experience role in the Reading area to manage front-of-house reception and operational support for facilities management. You will be the first contact for visitors and staff and play a key role in safety, functionality, and efficiency of the London environment.

This position offers growth within facilities management with a strong customer service presence. The role encompasses managing reception, mail, security passes, meetings, AV support, and coordination with

Responsibilities

• Serve as the primary point of contact for all visitors, ensuring a professional and welcoming experience.
• Manage switchboard operations, directing calls and messages appropriately.
• Maintain a clean, organized, and presentable reception area at all times.
• Coordinate meeting room bookings, set-ups, and AV support as required.
• Handle incoming and outgoing mail, courier services, and deliveries.
• Maintain visitor logs and issue access passes in line with security protocols.
• Support internal communications and announcements for campus-wide updates.
• Conduct daily walkthroughs of the premises to identify and report maintenance issues.
• Assist with coordination of planned and reactive maintenance activities.
• Issuing of Security passes – ensuring that the correct data has been recorded and placed on tracker
• Conduct weekly security pass audits
• Monitor and replenish stock levels of office supplies, cleaning products, and first aid kits.
• Support compliance with health & safety regulations, including fire safety checks, risk assessments, and incident reporting.
• Liaise with external contractors, vendors, and service providers to ensure timely and quality service delivery.
• PPM Schedule Management
• Client reporting
• Event Management – start to end
• PO Management
• Assist with space planning, office moves, and minor furniture installations.
• Maintain accurate records of maintenance logs, service reports, and compliance documentation.
• Support sustainability initiatives and waste management practices across the site.
• Hours: 08:00am – 17:00pm

Job description

CBRE is seeking a Workplace Experience role in the Reading area to manage front-of-house reception and operational support for facilities management. You will be the first contact for visitors and staff and play a key role in safety, functionality, and efficiency of the London environment.

This position offers growth within facilities management with a strong customer service presence. The role encompasses managing reception, mail, security passes, meetings, AV support, and coordination with