Premium Facilities & Guest Experience Associate

CBRE; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

CBRE in Greater London is seeking a Facilities Assistant to support premium guest experiences and seamless office operations. You will help maintain a five-star level of service across reception, health & safety activities, and day-to-day facilities tasks, ensuring a flawless office environment.

The ideal candidate brings a strong customer-service background, initiative, and attention to detail, ready to engage in CBRE's culture of excellence and continuous improvement.

Qualifications

• Fluent written and spoken English with excellent communication.
• Proactive, reliable, and detail-oriented with strong initiative.
• Good IT literacy and comfortable with office software.
• Health & safety awareness and adherence to procedures.
• Customer-focused with a professional, premium service mindset.

Responsibilities

• Enhance safety culture by logging hazards and ensuring actions are closed out.
• Maintain security standards, manage access control and report concerns promptly.
• Support emergency preparedness, compliance tasks and site audits.
• Manage a pristine reception area and resolve facilities issues promptly.
• Provide premium customer service to visitors, handling queries pleasantly.
• Build relationships with clients, colleagues and suppliers to improve operations.
• Support new initiatives and innovation to enhance contract delivery.
• Engage in performance management and development planning in CBRE culture.

Job description

CBRE in Greater London is seeking a Facilities Assistant to support premium guest experiences and seamless office operations. You will help maintain a five-star level of service across reception, health & safety activities, and day-to-day facilities tasks, ensuring a flawless office environment.

The ideal candidate brings a strong customer-service background, initiative, and attention to detail, ready to engage in CBRE's culture of excellence and continuous improvement.