Facilities Helpdesk & Contract Admin

CBRE Group, Inc.; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

CBRE Group, Inc. is seeking a Contract Support & Helpdesk Operative in Greater London to act as the first point of contact for facilities requests, logging and tracking work orders, and ensuring timely completion within SLA.

You will liaise with engineers, suppliers, and subcontractors, maintain data accuracy, and provide regular client updates. The role includes preparing reports for the Contract Manager and supporting procurement and financial processes while upholding GDPR compliance and high

Qualifications

• Experience in administrative, helpdesk, or facilities coordination roles.
• Confident, professional communicator with ability to manage multiple stakeholders.
• Strong organisational skills and high attention to detail.
• Experience with CAFM/CMMS systems (Concept Evolution, Maximo, ServiceNow).
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Experience processing purchase orders and/or invoices.
• Knowledge of GDPR requirements.

Responsibilities

• Be the first point of contact for facilities requests via phone, email, and CAFM/CMMS.
• Log, track and progress work orders to completion within SLA.
• Assign work orders to engineers, suppliers, or subcontractors.
• Provide regular status updates to occupiers and tenants.
• Produce and distribute helpdesk performance reports.

Skills

Administrative experience

Helpdesk coordination

Facilities coordination

Customer-focused

Attention to detail

Stakeholder management

GDPR knowledge

WIP management

Tools

CAFM/CMMS

Concept Evolution

Maximo

ServiceNow

Microsoft Office

Outlook

Excel

Word

Power BI

SharePoint

Job description

CBRE Group, Inc. is seeking a Contract Support & Helpdesk Operative in Greater London to act as the first point of contact for facilities requests, logging and tracking work orders, and ensuring timely completion within SLA.

You will liaise with engineers, suppliers, and subcontractors, maintain data accuracy, and provide regular client updates. The role includes preparing reports for the Contract Manager and supporting procurement and financial processes while upholding GDPR compliance and high