Reception & Admin Specialist – Mental Health Services

Sabp; Aldershot; On-site; GBP 21,000 - 25,000; Full time

Job summary

Surrey and Borders Partnership NHS Foundation Trust in Aldershot is seeking a Receptionist/Administrator to be the first point of contact for callers and visitors, delivering a courteous and efficient service within a busy community mental health setting.

You will handle inquiries, support clinical staff, maintain patient confidentiality, use SystmOne, and assist with photocopying, message taking, and data entry while promoting sensitive, culturally aware care.

Qualifications

• Front-desk receptionist duties in a clinical setting.
• Strong communication and interpersonal skills.
• Ability to maintain patient confidentiality and data protection.

Responsibilities

• First point of contact for telephone calls and visitors.
• Respond to inquiries from service users, carers and staff.
• Liaise with clinical team and support smooth clinic operations.
• Maintain confidentiality and security of client data.
• Use SystmOne for checking data, appointments, and scanning/uploading information.
• Photocopy and send clinical correspondence.
• Take accurate messages and relay them as needed.
• Be sensitive to diverse backgrounds and cultures.
• Report issues requiring management attention.
• Implement Trust and team policies and procedures.

Skills

Telephone handling

Communication skills

Organisational skills

IT literate

Multi-tasking

Confidentiality

Team liaison

Tools

SystmOne

Job description

Surrey and Borders Partnership NHS Foundation Trust in Aldershot is seeking a Receptionist/Administrator to be the first point of contact for callers and visitors, delivering a courteous and efficient service within a busy community mental health setting.

You will handle inquiries, support clinical staff, maintain patient confidentiality, use SystmOne, and assist with photocopying, message taking, and data entry while promoting sensitive, culturally aware care.