B3 Receptionist/Administrator

Transformation Unit; Aldershot; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

Surrey and Borders Partnership NHS Foundation Trust in Aldershot is seeking a Receptionist/Administrator for the Community Mental Health Service. The role is full-time, 37.5 hours per week, and involves being the first point of contact for calls and visitors.

You will work with clinicians and support staff, requiring excellent communication, IT skills and the ability to multitask in a busy clinic environment. Experience in healthcare is helpful.

Qualifications

• GCSE English or Functional Skills at Level 2 or equivalent.
• NVQ Level 2 in Business Administration.
• Experience in admin, reception or customer service roles.
• Experience in using Microsoft Office; healthcare setting experience is a plus.

Responsibilities

• Answer and route telephone calls and greet visitors as first point of contact.
• Maintain confidentiality and data security per Trust policy.
• Use SystmOne for patient data, appointments and scanning/uploading records.

Skills

GCSE English

NVQ Level 2 – Business Administration

Education

GCSE English

NVQ Level 2 – Business Administration

Tools

Microsoft Office

Job description

Main area Community Mental Health Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Mon-Fri 9-5) Job ref 325-8236034-COM

Employer Surrey and Borders Partnership NHS Foundation Trust Employer type NHS Site Aldershot Centre for Health Town Aldershot Salary £26,618 (Incl. 5% Fringe HCAS) per annum, pro rata Salary period Yearly Closing 13/11/2026 08:00

NHS AfC: Band 2

Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trust to work for. This ranking is based on staff feedback in the 2023 NHS Staff Survey.

Job overview

An exciting opportunity has arisen to work in our Community Mental Health Service in Aldershot.

We are recruiting for an Receptionist/Administrator for a large Community Mental Health team, based at Aldershot Centre for Health. The post is full time. You will be one of the first points of contact for telephone calls and people coming into the service.

The role is predominantly being a receptionist, working with all members of the clinical team including Psychiatrists, Psychologists, Community Psychiatric Nurses, Social Workers and Occupational Therapists. We run several busy clinics a week and reception plays a vital role in their smooth running. You will need to possess good telephone skills, excellent communication and organisational skills, be IT literate, and able to multi-task. All members of the team are valued and see good reception staff as integral to enable people who use services and carers to receive a good service.

Main duties of the job

• To ensure that all equiries are dealt with in an appropriate and polite manner and that an appropriate response is initiated.
• To effectively respond, in a timely manner, to queiries from people who use services, carers and visitors.
• Liaise and maintain pleasant and collaborative working relationships.
• To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy.
• To be able to use SystmOne, the Trust’s electronic health record. This will include checking client data to ensure it synchronised correctly, checking client appointments as well as scanning and uploading clinical information on to SystmOne as required.
• To photocopy and send out clinical correspondence.
• To tactfully exchange verbal and written information with clients and staff.
• To take and pass on accurate messages via telephone calls/messages when necessary.
• To be aware and sensitive towards those from different ethnic and cultural backgrounds.
• To report issues which need management attention.
• To implement Trust and team policies and procedures.

Please refer the attached job description for full details.

Working for our organisation

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

We look forward to receiving your application!

Detailed job description and main responsibilities

Please check the attached job description for more information on the requirements for this position.

Person specification

Qualifications

• GCSE Level C in English or Functional Skills at Level 2 or Equivalent qualification
• NVQ Level 2 in Business Administration

Experience

• experience in admin, reception or customer service role
• Experience in using Microsoft Office
• Experience in working in healthcare, interacting with patients

We are seeking to enrich the diversity of our Trust to better reflect demographic needs of the populations we serve and to enhance the skills of our workforce. We actively encourage applicants with underrepresented personal characteristics to apply for this role if you match the job description. Please note that you are not restricted from applying for this role if you do not identify with these characteristics and all applicants will be considered fairly against the job description.

As a flexible working and friendly organisation, we want to ensure that you can work in a way that is best for us, our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or any other flexible working patterns.

Women in our Trust are under-represented in some senior grades. We are therefore encouraging women to apply for posts at 8A and above.

Sponsorship

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.