Receptionist - Inpatient Mental Health

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Tipner; On-site; GBP 23,000 - 28,000; Part time

Job summary

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is seeking a friendly Mental Health Receptionist to join our Business Administration Support Team at St James' Hospital in Portsmouth.

You will greet patients and visitors, answer calls and emails, and provide confidential administrative support to inpatient services in a part-time 22.5 hour role on Wednesday to Friday, 8:30am–4:30pm.

Responsibilities

• Greet all patients, staff and visitors at reception, maintaining the reception area and consulting/meeting rooms.
• Answering calls including sensitive calls from service users and other agencies, ensuring queries are forwarded accurately and promptly.
• Dealing with emails relating to the services via shared mailboxes.
• To work as part of skill mix team to provide a comprehensive administrative support to our inpatient service.
• To always prioritise effectively and manage own workload whilst maintaining confidentiality and diplomacy both independently and as part of a team.
• To carry out other duties as necessary to meet the changing needs of the service, in accordance with management of requirements and appropriate to banding.
• All duties will be carried out within the Trusts Information Governance, recording, and data sharing procedures and guidance.

Job description

Are you a friendly, organised, and compassionate individual who enjoys helping others? We're looking for a Mental Health Receptionist to join our dedicated Business Administration Support Team and play a vital role in supporting our mental health inpatients services in Portsmouth.

Based at St James' Hospital, you'll be the first point of contact for service users, carers, visitors, and colleagues, helping to create a positive and professional experience for everyone who accesses our AMH and OPMH services.

This is a fantastic opportunity to join our supportive teams where your contribution will make a real difference every day.

This is a part-time post of 22.5hours working Wednesday, Thursday and Friday 8:30am until 4:30pm (please note we are not able to flex with these days/times)., Greet all patients, staff and visitors at reception, maintaining the reception area and consulting/meeting rooms.

Answering calls including sensitive calls from service users and other agencies, ensuring queries are forwarded accurately and promptly.

Dealing with emails relating to the services via shared mailboxes.

To work as part of skill mix team to provide a comprehensive administrative support to our inpatient service.

To always prioritise effectively and manage own workload whilst maintaining confidentiality and diplomacy both independently and as part of a team.

To carry out other duties as necessary to meet the changing needs of the service, in accordance with management of requirements and appropriate to banding.

All duties will be carried out within the Trusts Information Governance, recording, and data sharing procedures and guidance.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

£25,272 a year Please note for part time hours the salary will be pro rata