B3 Receptionist/Administrator

Sabp; Aldershot; On-site; GBP 21,000 - 25,000; Full time

Job summary

Surrey and Borders Partnership NHS Foundation Trust in Aldershot is seeking a Receptionist/Administrator to be the first point of contact for callers and visitors, delivering a courteous and efficient service within a busy community mental health setting.

You will handle inquiries, support clinical staff, maintain patient confidentiality, use SystmOne, and assist with photocopying, message taking, and data entry while promoting sensitive, culturally aware care.

Qualifications

• Front-desk receptionist duties in a clinical setting.
• Strong communication and interpersonal skills.
• Ability to maintain patient confidentiality and data protection.

Responsibilities

• First point of contact for telephone calls and visitors.
• Respond to inquiries from service users, carers and staff.
• Liaise with clinical team and support smooth clinic operations.
• Maintain confidentiality and security of client data.
• Use SystmOne for checking data, appointments, and scanning/uploading information.
• Photocopy and send clinical correspondence.
• Take accurate messages and relay them as needed.
• Be sensitive to diverse backgrounds and cultures.
• Report issues requiring management attention.
• Implement Trust and team policies and procedures.

Skills

Telephone handling

Communication skills

Organisational skills

IT literate

Multi-tasking

Confidentiality

Team liaison

Tools

SystmOne

Job description

We are recruiting for an Receptionist/Administrator for a large Community Mental Health team, based at Aldershot Centre for Health. The post is full time. You will be one of the first points of contact for telephone calls and people coming into the service.

• To ensure that all equiries are dealt with in an appropriate and polite manner and that an appropriate response is initiated.
• To effectively respond, in a timely manner, to queiries from people who use services, carers and visitors.
• Liaise and maintain pleasant and collaborative working relationships.
• To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy.
• To be able to use SystmOne, the Trust's electronic health record. This will include checking client data to ensure it synchronised correctly, checking client appointments as well as scanning and uploading clinical information on to SystmOne as required.
• To photocopy and send out clinical correspondence.
• To tactfully exchange verbal and written information with clients and staff.
• To take and pass on accurate messages via telephone calls/messages when necessary.
• To be aware and sensitive towards that from different ethnic and cultural backgrounds.
• To report issues which need management attention.
• To implement Trust and team policies and procedures.

The role is predominantly being a receptionist, working with all members of the clinical team including Psychiatrists, Psychologists, Community Psychiatric Nurses, Social Workers and Occupational Therapists. We run several busy clinics a week and reception plays a vital role in their smooth running. You will need to possess good telephone skills, excellent communication and organisational skills, be IT literate, and able to multi-task. All members of the team are valued and see good reception staff as integral to enable people who use services and carers to receive a good service.

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.