Patient-Focused Hospital Receptionist & Admin

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Alton; On-site; GBP 23,000 - 28,000; Full time

Job summary

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is seeking a Receptionist for Alton Community Hospital. You will be the first point of contact for patients, visitors and healthcare staff, delivering a friendly, professional service and handling switchboard duties, sign-ins, post and room bookings.

The role requires good literacy, numeracy and IT skills, a respectful, confidential and team-oriented approach, and the ability to work Mon-Fri on a split 08:00-12:00 and 13:30-17:30 shift

Qualifications

• GCSE level or equivalent including numeracy and literacy.
• Effective communication both written and verbal.
• Proficient IT skills, including Microsoft Office.
• Knowledge of health and safety principles.

Responsibilities

• Answer telephone calls promptly and courteously.
• Welcome and direct patients, visitors and contractors.
• Administer and allocate parking permits.
• Handle emails, mail and parcels.
• Book meeting, consultation and clinic rooms.
• Maintain reception area and information displays.
• Support confidential information governance and workload management.
• Support the Site Manager with administrative tasks as required.

Skills

Effective communication

IT skills

H&S knowledge

Literacy and numeracy

Education

GCSE level or equivalent

Tools

Microsoft Office

Job description

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is seeking a Receptionist for Alton Community Hospital. You will be the first point of contact for patients, visitors and healthcare staff, delivering a friendly, professional service and handling switchboard duties, sign-ins, post and room bookings.

The role requires good literacy, numeracy and IT skills, a respectful, confidential and team-oriented approach, and the ability to work Mon-Fri on a split 08:00-12:00 and 13:30-17:30 shift