Receptionist - Alton Community Hospital

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Alton; On-site; GBP 23,000 - 28,000; Full time

Job summary

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is seeking a Receptionist for Alton Community Hospital. You will be the first point of contact for patients, visitors and healthcare staff, delivering a friendly, professional service and handling switchboard duties, sign-ins, post and room bookings.

The role requires good literacy, numeracy and IT skills, a respectful, confidential and team-oriented approach, and the ability to work Mon-Fri on a split 08:00-12:00 and 13:30-17:30 shift

Qualifications

• GCSE level or equivalent including numeracy and literacy.
• Effective communication both written and verbal.
• Proficient IT skills, including Microsoft Office.
• Knowledge of health and safety principles.

Responsibilities

• Answer telephone calls promptly and courteously.
• Welcome and direct patients, visitors and contractors.
• Administer and allocate parking permits.
• Handle emails, mail and parcels.
• Book meeting, consultation and clinic rooms.
• Maintain reception area and information displays.
• Support confidential information governance and workload management.
• Support the Site Manager with administrative tasks as required.

Skills

Effective communication

IT skills

H&S knowledge

Literacy and numeracy

Education

GCSE level or equivalent

Tools

Microsoft Office

Job description

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Receptionist - Alton Community Hospital

The closing date is 01 November 2026

We are looking for a caring, compassionate and professional Receptionist to join our team and make a real difference to people accessing our services. As the first point of contact for patients, visitors and healthcare professionals, you will provide a friendly, welcoming and efficient service while representing the Trust and its values.

You will support the smooth running of the hospital reception service, carrying out a range of reception and administrative duties. Responsibilities include operating the switchboard, handling telephone enquiries, directing calls, welcoming visitors, managing sign-in procedures, processing incoming and outgoing post, arranging meeting and clinic room bookings, reporting building issues and providing administrative support.

Working hours are Monday to Friday, alternating weekly between 08:00-12:00 and 13:30-17:30.

The successful candidate will be organised, approachable and able to communicate effectively with a wide range of people. You will have good literacy, numeracy and IT skills, including experience using Microsoft Office applications and Excel. A professional, courteous and sensitive approach is essential, along with the ability to maintain confidentiality and work accurately both independently and as part of a team.

Please note: The Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.

Main duties of the job

Answer telephone calls promptly and deal with queries effectively and courteously.

Welcome, assist and direct patients, visitors and contractors.

Administer and allocate parking permits.

Receive, send and respond to email communications.

Process incoming and outgoing mail and parcels.

Book meeting, consultation and clinic rooms.

Monitor and order stationery, hearing aid batteries and office supplies.

Report building faults to the relevant department and elevate where required.

Participate in annual appraisals and mandatory training.

Work flexibly to support service needs and cover colleague absences where appropriate.

Maintain patient confidentiality and information governance standards.

Keep the reception area tidy and ensure information displays are accurate and up to date.

Use judgement, planning and organisational skills to manage workloads effectively.

Communicate clearly and professionally with building users and other stakeholders.

Issue, record and monitor building keys.

Work independently and manage own workload effectively.

Support the Site Manager with special projects and other administrative tasks as required.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person’s care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• Good standard of education to GCSE level or equivalent including numeracy & literacy skills
• Effective communication skills both written and verbal
• Proficient in IT Microsoft office
• Knowledge of H&S

Experience

• Experience of working in a customer facing / reception or office environment with knowledge of a range of administrative procedures
• Keyboard skills and competent use of IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offengers Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£25,272 to £25,272 a yearBased on Full Time Equivalent