Real-Time Transport Support Specialist

Reed Boardall Group; York and North Yorkshire; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Free parking

Health & wellbeing programme

On-site parking

Referral programme

Store discount

Job summary

Reed Boardall Group in Boroughbridge, North Yorkshire is seeking a Transport Customer Support Coordinator to join our busy transport team. You will monitor drivers' schedules, provide real-time ETA updates, respond to inquiries, and maintain accurate records using Excel and internal systems.

The role emphasizes customer-focused problem solving, strong administration, and the ability to multitask in a fast-paced environment, with a salary between £27,500 and £32,000 and an weekday evening shift.

Qualifications

• Strong customer service skills – professional, friendly, and solution-focused.
• Excellent administration skills with a keen eye for detail.
• Confident using Microsoft Excel and other IT systems.
• A team player who thrives in a busy environment.
• Highly organised, able to multitask and prioritise effectively.

Responsibilities

• Monitor drivers’ schedules and provide customers with real-time ETA updates.
• Respond to customer enquiries efficiently and professionally.
• Maintain accurate records and update internal systems.
• Use Microsoft Excel and other IT systems to track deliveries and generate reports.
• Work closely with the transport team to ensure smooth operations.
• Handle any unexpected delays or issues with a proactive and customer-focused approach.

Skills

Customer service

Administration

Multitasking

Teamwork

Attention to detail

Tools

Microsoft Excel

IT systems

Job description

Reed Boardall Group in Boroughbridge, North Yorkshire is seeking a Transport Customer Support Coordinator to join our busy transport team. You will monitor drivers' schedules, provide real-time ETA updates, respond to inquiries, and maintain accurate records using Excel and internal systems.

The role emphasizes customer-focused problem solving, strong administration, and the ability to multitask in a fast-paced environment, with a salary between £27,500 and £32,000 and an weekday evening shift.