Real-Time Transport Support Coordinator

Reed Boardall Group; Boroughbridge; Remote; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Free parking

Health & wellbeing programme

On-site parking

Referral programme

Store discount

Job summary

Reed Boardall Group in Boroughbridge, North Yorkshire, is recruiting a Transport Customer Support Coordinator. You will monitor driver schedules, provide real-time ETA updates to customers, and respond to inquiries with precision.

The role emphasises strong administration, excellent Excel skills, and teamwork in a busy transport environment. The package includes pension, cycle-to-work, free parking, and progression opportunities.

Qualifications

• Strong customer service skills – professional, friendly and solution-focused.
• Excellent administration skills with a keen eye for detail.
• Confident using Microsoft Excel and other IT systems.
• A team player who thrives in a busy environment.
• Highly organised, able to multitask and prioritise effectively.

Responsibilities

• Monitor drivers' schedules and provide customers with real-time ETA updates.
• Respond to customer enquiries efficiently and professionally.
• Maintain accurate records and update internal systems.
• Use Microsoft Excel and other IT systems to track deliveries and generate reports.
• Work closely with the transport team to ensure smooth operations.
• Handle any unexpected delays or issues with a proactive and customer-focused approach.

Skills

Customer service

Administration

Microsoft Excel

Team player

Organised

Tools

Microsoft Excel

Job description

Reed Boardall Group in Boroughbridge, North Yorkshire, is recruiting a Transport Customer Support Coordinator. You will monitor driver schedules, provide real-time ETA updates to customers, and respond to inquiries with precision.

The role emphasises strong administration, excellent Excel skills, and teamwork in a busy transport environment. The package includes pension, cycle-to-work, free parking, and progression opportunities.