Transport Customer Support Co-Ordinator

Reed Boardall Group; York and North Yorkshire; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Free parking

Health & wellbeing programme

On-site parking

Referral programme

Store discount

Job summary

Reed Boardall Group in Boroughbridge, North Yorkshire is seeking a Transport Customer Support Coordinator to join our busy transport team. You will monitor drivers' schedules, provide real-time ETA updates, respond to inquiries, and maintain accurate records using Excel and internal systems.

The role emphasizes customer-focused problem solving, strong administration, and the ability to multitask in a fast-paced environment, with a salary between £27,500 and £32,000 and an weekday evening shift.

Qualifications

• Strong customer service skills – professional, friendly, and solution-focused.
• Excellent administration skills with a keen eye for detail.
• Confident using Microsoft Excel and other IT systems.
• A team player who thrives in a busy environment.
• Highly organised, able to multitask and prioritise effectively.

Responsibilities

• Monitor drivers’ schedules and provide customers with real-time ETA updates.
• Respond to customer enquiries efficiently and professionally.
• Maintain accurate records and update internal systems.
• Use Microsoft Excel and other IT systems to track deliveries and generate reports.
• Work closely with the transport team to ensure smooth operations.
• Handle any unexpected delays or issues with a proactive and customer-focused approach.

Skills

Customer service

Administration

Multitasking

Teamwork

Attention to detail

Tools

Microsoft Excel

IT systems

Job description

Job Description:

Transport Customer Support Coordinator

Are you an organised and detail-oriented administrator with
excellent customer service skills? Do you thrive in a fast-paced environment
and enjoy keeping customers informed? If so, we have the perfect opportunity
for you! About Us We are a thriving and growing transport business, committed
to delivering exceptional service to our customers.

Key Responsibilities:

• 1) Monitor drivers’ schedules and provide customers with real-time
  ETA updates
• 2) Respond to customer enquiries efficiently and professionally
• 3) Maintain accurate records and update internal systems
• 4) Use Microsoft Excel and other IT systems to track deliveries
  and generate reports
• 5) Work closely with the transport team to ensure smooth
  operations
• 6) Handle any unexpected delays or issues with a proactive and
  customer-focused approach

What We’re Looking For:

• 1) Strong customer service skills – professional, friendly, and
  solution-focused
• 2) Excellent administration skills with a keen eye for detail
• 3) Confident using Microsoft Excel and other IT systems
• 4) A team player who thrives in a busy environment
• 5) Highly organised, able to multitask and prioritise effectively

What’s in It for You?

• Be part of a growing business with exciting opportunities for
  development
• Supportive and friendly team environment
• Competitive salary and benefits package
• Opportunities for career progression

Location:

Boroughbridge, North Yorkshire

Salary:

£27,500 – £32,000 per annum (dependent on shift pattern and experience)

Hours:

Monday – Friday, 16.00 – 00.00 (Midnight).

Job Type: Full-time

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Store discount

Work Location: In person