Reading-Based Workplace & Facilities Manager

CBRE Global Workplace Solutions (GWS); Reading; On-site; GBP 42,000 - 62,000; Full time

Job summary

CBRE Global Workplace Solutions (GWS) in Reading, UK is seeking a Workplace Manager to lead delivery of facilities management for the site portfolio and act as the main point of contact for the client. You will guide on-site teams, manage service partners and drive continuous improvement to meet performance targets.

You will build strong relationships with stakeholders, oversee budgets and planning of workplace projects, and ensure compliance with HSE standards.

Qualifications

• 3–5 years experience in facilities management or related service environment.
• Experience in customer service.
• Solid problem-solving ability.
• Understanding of HSE requirements (IOSH).
• Strong communication skills (oral and written).
• Experience in contract management and measurement.

Responsibilities

• Leading the day-to-day delivery of Workplace and Facilities Management services across the site portfolio.
• Providing leadership and direction to on-site teams and service partners, promoting accountability, collaboration and high performance.
• Building strong relationships with client stakeholders and acting as the primary point of contact for operational matters, escalations and service improvements.
• Managing supplier performance, service delivery standards, KPIs, audits and corrective actions.
• Acting as the primary point of contact for local stakeholders, ensuring timely resolution of issues, escalations and service requests.
• Driving operational excellence through regular service reviews, action plan management and continuous improvement initiatives.
• Managing site budgets, forecasting and cost control activities in line with account targets.
• Supporting the planning and delivery of workplace projects, moves, changes and refurbishment activities.
• Maintaining strong relationships with landlords, contractors and service partners to ensure effective site operations.
• Leading operational governance, incident management, root cause analysis and business continuity activities.
• Ensuring compliance with CBRE QHSE requirements, account governance and statutory obligations.
• Promoting a positive workplace experience through proactive stakeholder engagement and service enhancement initiatives.

Skills

Facilities management

Customer service

Problem solving

HSE IOSH

Communication

Contract management

Budget management

People management

Education

FM qualification or equivalent

Job description

CBRE Global Workplace Solutions (GWS) in Reading, UK is seeking a Workplace Manager to lead delivery of facilities management for the site portfolio and act as the main point of contact for the client. You will guide on-site teams, manage service partners and drive continuous improvement to meet performance targets.

You will build strong relationships with stakeholders, oversee budgets and planning of workplace projects, and ensure compliance with HSE standards.