Facilities & Workplace Operations Lead

CBRE Global Workplace Solutions (GWS); Tadworth; On-site; GBP 60,000 - 90,000; Full time

Job summary

CBRE Global Workplace Solutions (GWS) is seeking a Workplace Operations Lead to oversee daily facility operations, coordinate staffing, and drive client reporting and budgets. You will lead cross-functional teams, ensure health and safety compliance, and partner with vendors to optimize service delivery.

The role requires strong leadership, strategic thinking, and hands-on operational capability to improve the employee experience and site performance.

Qualifications

• Bachelor's degree in a relevant field.
• Experience in managing workplace or facility operations.
• Proven leadership and team management skills.
• Strong organizational and problem solving abilities.
• Excellent communication skills (written and verbal).
• Experience in staffing, selection, training, development, coaching, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated mentoring, measuring, information, convey expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with direct impact.

Responsibilities

• Provide formal supervision for employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Assist with providing efficient and effective strategic operations. This includes revenue growth and profitability, new business development, etc.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and colleagues to act while guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Oversee maintenance, repairs, and renovations of office facilities
• Ensure compliance with health, safety, and regulatory standards
• Coordinate with vendors and internal teams for facility upkeep
• Streamline and standardise account processes to improve service delivery and reduce costs
• Monitor and report on KPIs related to workplace operations
• Lead with Site leads on the negotiation and management of contracts with service providers (e.g., cleaning, security, catering)
• Ensure high-quality service delivery and performance
• Prepare and manage operational budgets
• Lead on client reporting for budget accountability
• Track expenses and identify cost-saving opportunities
• Develop and maintain emergency response plans
• Conduct regular safety audits and drills
• Address employee concerns related to workplace facilities
• Organise initiatives that enhance engagement and satisfaction
• Lead on client reporting for operational activities - including budget, safety, workplace experience, risk and PjM project progress.

Skills

Leadership

Staff management

Communication

Organizational skills

Problem solving

Negotiation

Project management

Education

Bachelor's degree in Facilities Management, Business Administration, or related field

Job description

CBRE Global Workplace Solutions (GWS) is seeking a Workplace Operations Lead to oversee daily facility operations, coordinate staffing, and drive client reporting and budgets. You will lead cross-functional teams, ensure health and safety compliance, and partner with vendors to optimize service delivery.

The role requires strong leadership, strategic thinking, and hands-on operational capability to improve the employee experience and site performance.