Workplace Manager

CBRE Global Workplace Solutions (GWS); Reading; On-site; GBP 42,000 - 62,000; Full time

Job summary

CBRE Global Workplace Solutions (GWS) in Reading, UK is seeking a Workplace Manager to lead delivery of facilities management for the site portfolio and act as the main point of contact for the client. You will guide on-site teams, manage service partners and drive continuous improvement to meet performance targets.

You will build strong relationships with stakeholders, oversee budgets and planning of workplace projects, and ensure compliance with HSE standards.

Qualifications

• 3–5 years experience in facilities management or related service environment.
• Experience in customer service.
• Solid problem-solving ability.
• Understanding of HSE requirements (IOSH).
• Strong communication skills (oral and written).
• Experience in contract management and measurement.

Responsibilities

• Leading the day-to-day delivery of Workplace and Facilities Management services across the site portfolio.
• Providing leadership and direction to on-site teams and service partners, promoting accountability, collaboration and high performance.
• Building strong relationships with client stakeholders and acting as the primary point of contact for operational matters, escalations and service improvements.
• Managing supplier performance, service delivery standards, KPIs, audits and corrective actions.
• Acting as the primary point of contact for local stakeholders, ensuring timely resolution of issues, escalations and service requests.
• Driving operational excellence through regular service reviews, action plan management and continuous improvement initiatives.
• Managing site budgets, forecasting and cost control activities in line with account targets.
• Supporting the planning and delivery of workplace projects, moves, changes and refurbishment activities.
• Maintaining strong relationships with landlords, contractors and service partners to ensure effective site operations.
• Leading operational governance, incident management, root cause analysis and business continuity activities.
• Ensuring compliance with CBRE QHSE requirements, account governance and statutory obligations.
• Promoting a positive workplace experience through proactive stakeholder engagement and service enhancement initiatives.

Skills

Facilities management

Customer service

Problem solving

HSE IOSH

Communication

Contract management

Budget management

People management

Education

FM qualification or equivalent

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Manager for one of our clients in the technology sector to join the team located in Reading, UK.

You will build client relationships at a local - Country level through a structured and consistent engagement model as well as act as a Single Point of Contact to manage the client relationship at the consumer level. You will act as the key point of accountability for GWO (Global Workplace Operations) services and solutions from the client's perspective at all delivery stages as well as act as the internal Client to the GWO Delivery team, the point of escalation and representation for the regional client team.

You’ll also be responsible for the following:

• Leading the day-to-day delivery of Workplace and Facilities Management services across the site portfolio.
• Providing leadership and direction to on-site teams and service partners, promoting accountability, collaboration and high performance.
• Building strong relationships with client stakeholders and acting as the primary point of contact for operational matters, escalations and service improvements.Managing supplier performance, service delivery standards, KPIs, audits and corrective actions.
• Acting as the primary point of contact for local stakeholders, ensuring timely resolution of issues, escalations and service requests.
• Driving operational excellence through regular service reviews, action plan management and continuous improvement initiatives.
• Managing site budgets, forecasting and cost control activities in line with account targets.
• Supporting the planning and delivery of workplace projects, moves, changes and refurbishment activities.
• Maintaining strong relationships with landlords, contractors and service partners to ensure effective site operations.
• Leading operational governance, incident management, root cause analysis and business continuity activities.
• Ensuring compliance with CBRE QHSE requirements, account governance and statutory obligations.
• Promoting a positive workplace experience through proactive stakeholder engagement and service enhancement initiatives.

Experience Required:

• Experience of 3 - 5 years in a facilities management/supervisory role or related service environment.
• Demonstrate experience in dealing with customer service and exhibit key skills within this area.
• Sound problem-solving ability.
• Sound understanding of HSE requirements i.e. IOSH
• Strong communication skills (oral and written).
• Experience in contract management and measurement.
• Strong commercial understanding - P&L/Budget responsibility up to $3M.
• Manage up to 5 staff.
• Possess an FM qualification or equivalent

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.