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Catalyst Care Group; Weston-super-Mare; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Generous annual leave

Birthday leave

Employee Assistance Programme

Mauve Academy

Training allowance

Hybrid working

Eye care benefit

Travel opportunities

Team events

Job summary

Leaf Complex Care, part of the Catalyst Care Group, is seeking a dedicated Care Coordinator in Somerset to join a supportive team delivering person-centred care across the region. You will coordinate staffing, respond to client and clinician queries, and help match the right clinicians to needs while contributing to service delivery excellence and growth.

The role includes being on-call and collaborating with Transforming Care, Account Management and Sales teams to maintain high client

Qualifications

• Experience coordinating care services and scheduling
• Excellent communication with clients and clinicians
• Strong organisational skills and attention to detail

Responsibilities

• Coordinate staffing solutions to meet client requirements across care services
• Manage and respond promptly to client and clinician queries
• Match clinicians' skills, experience, and availability to client needs
• Work collaboratively with internal teams to ensure compliant and effective service delivery
• Maintain accurate records in line with company procedures and regulatory requirements
• Support service improvement and build positive relationships with clients and staff

Job description

Join a supportive and passionate team at Leaf Complex Care, part of the Catalyst Care Group, delivering exceptional, person-centred care across Somerset. As a Care Coordinator, you will play a vital role in ensuring smooth service delivery, supporting both clients and clinicians, and contributing to the continued growth and success of the organisation.

About The Role

As a Care Coordinator, you will be responsible for the day-to-day coordination of staffing and service delivery. You will act as a key point of contact for both clients and clinicians, managing queries efficiently and ensuring the right clinicians are matched to client needs in line with company policies and care standards.

Working closely with the Transforming Care, Account Management, and Sales teams, you will help maintain high levels of client satisfaction while supporting business growth. The role also includes participation in the on-call rota as part of your regular duties.

Key Responsibilities

• Coordinate staffing solutions to meet client requirements across care services
• Manage and respond promptly to all incoming client and clinician queries
• Match clinicians skills, experience, and availability to client needs
• Work collaboratively with internal teams to ensure compliant and effective service delivery
• Maintain accurate records in line with company procedures and regulatory requirements
• Support service improvement and build positive relationships with clients and staff

Perks and Benefits

• Generous annual leave, plus public holidays based on location.
• Extra annual leave for your birthday or an alternative celebration day.
• Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable).
• Opportunities for professional growth via Mauve Academy – our learning portal.
• Annual training allowance for career development.
• Hybrid working environment, with home setup allowance (where applicable).
• Optical benefits (£155/€180 toward eye tests, glasses, and lenses).
• Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.