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Triumph Consultants Ltd; Thatcham; On-site; GBP 42,000 - 46,000; Full time

Job summary

Triumph Consultants Ltd. are seeking an Anti Social Behaviour Housing Tenancy Officer to address entrenched ASB and deliver tenancy success through resolution and enforcement in Thatcham, Berkshire. The role includes extensive travel across Oxfordshire, with a 2–3 month contract and a pay rate of £23.00 per hour PAYE.

Hours are 37 per week, Monday to Friday, with enhanced DBS offered at offer. Driving is essential for the travel across the county.

Qualifications

• Experience with anti-social behaviour cases and dealing with challenging behaviours.
• Sound knowledge of ASB case management, legal work and court processes.
• Experience addressing tenancy breaches and minimising need for legal intervention.
• Experience attending and representing the organisation in court and preparing notices, court papers and statements.
• Strong knowledge of tenancy, lease, resolution and legal approaches to outcomes.

Responsibilities

• Provide professional, proactive customer-focused service to maintain tenancies.
• Tackle anti-social behaviour and use enforcement where necessary.
• Build positive relationships with customers and colleagues to create safer communities.
• Deliver tenancy support through resolution, meeting performance and regulatory standards.
• Collaborate with external partners, solicitors and internal teams.
• Work with locality teams to resolve non-access and tenancy breaches while ensuring compliance.

Skills

ASB case management

Criminal justice legislation

Court process

Tenancy knowledge

Driving

Education

CIH membership desirable

Job description

Triumph Consultants are looking for an Anti Social Behaviour Housing Tenancy Officer to address engrained anti-social behaviour & delivering tenancy success through resolution & enforcement. Contract is for 2 to 3 months in Thatcham, Berkshire, RG19 6AD

ASB Housing Officer

Pay Rate: £23.00 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Contract length: 2 to 3 months

Area to cover is Oxfordshire

Must be able to drive and have access to a car to enable extensive travel across Oxfordshire

Enhanced DBS at Offer

Key requirements

• Experience of working with anti-social behaviour cases, dealing with challenging behaviour and have a sound knowledge of criminal justice legislation.
• A sound knowledge and experience of ASB case management, legal work and court process
• Experience of addressing non access, fraud and other tenancy breaches minimising need for legal intervention
• Experience of attending and representing the organisation at court, including preparation of Notices, court papers and witness statements
• Excellent demonstratable knowledge of tenancy, lease, resolution, and legal approaches to maintain and improve outcomes for customers and minimise risk
• Membership of a professional body – CIH or equivalent, is desirable
• Must be able to drive and have access to a car to enable extensive travel across Oxfordshire

Key responsibilities

• Provide a professional, proactive and customer-focused service across your local area and help customers maintain successful tenancies and achieve positive outcomes
• Tackle anti-social behaviour, resolving issues and using enforcement where necessary
• Build positive relationships with customers and colleagues and work collaboratively to help create safer, stronger communities.
• Deliver highly effective professional tenure blind service within a locality to resolve engrained anti-social behaviour, where legal action is a last resort and deliver tenancy success through resolution whilst meeting agreed performance, service, financial standards ensuring customer satisfaction, and fully comply with legislation, regulatory and governing requirements
• Working with external partner agencies, solicitors and internal teams
• Working collaboratively with locality and functional teams to resolve non access, fraud and tenancy and lease breaches to ensure regulatory and statutory compliance within agreed customer standards and financial regulations

Job Ref: 5301933

Anticipated Length of Assignment:Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.