Anti Social Behaviour Officer

Rugby Borough Council; Rugby; Hybrid; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Hybrid working up to 60%

35 days leave (including bank holidays

Subsidised parking

Learning and Development

Job summary

Rugby Borough Council is seeking an experienced Anti-Social Behaviour Officer to manage ASB and tenancy-breach cases, coordinating with Housing Officers and legal teams to safeguard residents and neighbourhoods.

You will drive investigations from report to resolution, using a victim-centred approach and working with police, social services and community groups. Hybrid working up to 60% plus development opportunities.

Qualifications

• Relevant experience in housing management, community safety or a related field.
• Proven case-management skills and a strong working knowledge of ASB legislation, tools and powers.
• Clear written and verbal communication, including confident report and statement writing.
• Ability to manage competing priorities, work independently and handle challenging conversations professionally.
• Good digital skills, including Microsoft Office and case-management or CRM systems.
• A full driving licence, access to a car and willingness to travel.
• Hybrid working up to 60%
• Annual leave purchase scheme
• Subsidised parking
• Structured Induction Program
• Learning and Development opportunities including Future Leaders programmes
• Payment of a professional subscription for approved professionals
• Family Friendly Policies
• Extra Benefits including Retail Discounts, Cycle to Work scheme and more

Responsibilities

• Manage routine and complex ASB and tenancy-breach cases within agreed timescales.
• Work alongside Housing Officers to assess reports, coordinate case plans, share relevant information and deliver consistent outcomes for tenants and communities.
• Carry out thorough, evidence-based investigations using a victim-centred and trauma-informed approach.
• Identify vulnerability early and make appropriate referrals to support services.
• Prepare injunctions, Notices of Seeking Possession, witness statements and other court documentation.
• Attend court hearings and work closely with Housing Officers, Community Safety and Legal Services.
• Build effective relationships with the police, social services, support agencies and community groups.
• Use available tools and powers proactively to prevent and resolve ASB.

Skills

Housing management

Case management

ASB legislation

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.

About the role

Are you an experienced housing or community-safety professional who can combine sound judgement, empathy and firm action? Rugby Borough Council is looking for an Anti-Social Behaviour Officer to help create safer neighbourhoods and improve the lives of residents.

You will manage a varied caseload of anti-social behaviour and tenancy-breach matters involving Council-owned homes, working closely alongside Housing Officers and legal team to provide a joined‑up response for residents and neighbourhoods. Taking ownership from initial report through to resolution, you will share information, agree practical actions, investigate concerns, support victims, engage with alleged perpetrators and take proportionate action - from early intervention to formal enforcement.

Duties include -

• Manage routine and complex ASB and tenancy-breach cases within agreed timescales.
• Work alongside Housing Officers to assess reports, coordinate case plans, share relevant information and deliver consistent outcomes for tenants and communities.
• Carry out thorough, evidence-based investigations using a victim-centred and trauma-informed approach.
• Identify vulnerability early and make appropriate referrals to support services.
• Prepare injunctions, Notices of Seeking Possession, witness statements and other court documentation.
• Attend court hearings and work closely with Housing Officers, Community Safety and Legal Services.
• Build effective relationships with the police, social services, support agencies and community groups.
• Use available tools and powers proactively to prevent and resolve ASB.

About you

• Relevant experience in housing management, community safety or a related field.
• Proven case-management skills and a strong working knowledge of ASB legislation, tools and powers.
• Clear written and verbal communication, including confident report and statement writing.
• The ability to manage competing priorities, work independently and handle challenging conversations professionally.
• Good digital skills, including Microsoft Office and case-management or CRM systems.
• A full driving licence, access to a car and willingness to travel.
• 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
• Hybrid working up to 60%
• Annual leave purchase scheme
• Subsidised parking
• Structured Induction Program
• Learning and Development opportunities including Future Leaders programmes
• Payment of a professional subscription for approved professionals
• Family Friendly Policies
• Extra Benefits including Retail Discounts, Cycle to Work scheme and more