ASB Tenancy Specialist

4Recruitment Services Ltd; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

4Recruitment Services Ltd seeks an Anti-Social Behaviour (ASB) Tenancy Specialist to cover the Morden area. The role requires extensive ASB experience and expertise in tenancy fraud, legal action for tenancy enforcement, and case management with field officers.

You will manage complex ASB and tenancy fraud cases, prepare legal files for enforcement, work with solicitors and bailiffs, and represent the employer in relevant court proceedings.

Qualifications

• CV must confirm experience in Anti social Behaviour (ASB).
• Housing background is beneficial.
• Excellent understanding of ASB and/or tenancy fraud.
• Excellent knowledge of legislation related to tenancy management, fraud, ASB and legal disrepair.
• Experience of investigative interviewing, ideally for fraud and/or ASB.

Responsibilities

• Manage tenancy fraud, RTB fraud across the region and investigate locally.
• Oversee effective case management of ASB cases and enforcement actions.
• Decide on appropriate actions against offenders and support for victims.
• Prepare legal files and manage tenancy enforcement and fraud cases; liaise with solicitors, process servers and bailiffs.
• Represent the client at court for tenancy fraud, ASB and other tenancy-related legal cases.
• Manage complex tenancy management cases referred from Customer Support.
• Liaise with Police and partners to gather evidence for fraud or criminal proceedings.
• Coordinate with Women’s Aid, NFI, local authorities and other agencies.

Skills

ASB knowledge

Investigative interviewing

Decision making

Communication skills

Job description

4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist. The client will only consider candidates you have extensive experience ASB. The post holder will be covering the Morden area.

The Tenancy Specialist will be required to:

• provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement
• be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally.
• The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action.
• Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims.
• Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs.
• Represent Clarion HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required.
• Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc.
• Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and/or on surveillance operations to ensure a co-ordinated response.
• Liaising with internal and external agencies such as Women's Aid, NFI, local authorities, mediation, solicitors or support services.

ESSENTIAL REQUIREMENTS INCLUDE:

• Essential your CV confirmsexperience inAnti social Behaviour (ASB)
• Housing background would be beneficial
• An excellent understanding of anti-social behaviour and/or tenancy fraud
• Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair
• Experience of investigative interviewing, ideally for fraud and/or ASB.
• Good investigative, intelligence gathering and problem solving skills.
• Positive mindset with a focus on solutions.
• Able to weigh up different views, exercise good judgement and make decisions.
• Confident and able to challenge in a positive and constructive manner.
• Resilient and adaptable.
• Excellent communicator, able to adapt approach to the audience.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies , please contact our Team on #removed# or email #removed#.