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Cera Care Ltd; Stoke-on-Trent; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Employee benefits platform

Employee Assistance Programme

Company pension scheme

25 days holiday entitlement + bank hol

Paid DBS/PVG

Free uniform

Job summary

Cera seeks a Field Care Supervisor to act as an ambassador and extension of our family. You will conduct client assessments, construct care plans, and shadow Care Workers to ensure high‑quality care in the field, with some office time for admin.

Role requires flexibility, strong knowledge of care, and hands‑on supervision, including on-call duties. We offer a robust benefits platform and progression opportunities within a fast‑growing company.

Qualifications

• Flexible mindset and ability to work across field and office
• Solid knowledge of the care sector
• Organised with good planning skills
• NVQ desirable but not essential
• Company-provided training and development opportunities
• Employee benefits platform and support services

Responsibilities

• Supervise carers to maintain care quality.
• Ensure customers' care requirements are met.
• Ensure team is skilled to deliver safe quality of care.
• Complete meet & greet for new packages.
• Local knowledge of area.
• Complete care plans and reviews of them.
• Audits of MAR charts and Log books.
• Complete carer spot checks and field supervisions.
• Conduct carer interviews and support with compliance.
• Attend provider meetings and support with business opportunities.
• Hands on carer involvement.
• Take part in Out of hours on call.
• Engage in team meetings.

Skills

Care sector knowledge

Organised

Fully flexible

Education

NVQ desirable but not essential

Tools

Mobile phone

Job description

Salary: £28,035 per annum

About the role

We are looking for a passionate Field Care Supervisor to become an ambassador for Cera and an extension of our family. You'll carry out initial introductions, construct care plans, conduct client assessments, and shadow Care Workers to monitor the provision of care in terms of quality. It will involve 75/95% of time out in the field and 25/5% in the office for administrative tasks. We have an opportunity to bring service and support to the most vulnerable in our communities and continue on our journey to being the UK's fastest growing technology-enabled care provider.

Responsibilities

• - Responsible for the ongoing supervision on carers
• - Ensuring customers' requirements are met
• - Ensure your team are skilled and able to deliver a safe quality of care
• - Complete meet & greet of all new packages
• - Local knowledge of area
• - Complete care plans and reviews of them
• - Audits of MAR charts and Log books
• - Complete carer spot checks and field supervisions
• - Conducting Carer Interviews and supporting with compliance
• - Attend provider meetings and support with business opportunities
• - Hands on carer
• - Take part in Out of hours on call
• - Engage in team meetings

Background and Experience

• - Fully flexible
• - Excellent knowledge of care sector
• - Organised
• - NVQ desirable but not essential
• - NVQ and in-house Training and development for your role and future Career with us
• - We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
• - Employee Assistance Programme
• - Mobile phone and other required tech
• - Company pension scheme
• - 25 days holiday entitlement + bank holidays on top
• - Paid DBS/PVG
• - Free uniform
• - Service and recognition rewards

About Cera

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.