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Fawkes & Reece; Rochdale; On-site; GBP 22,000 - 25,000; Full time

Job summary

Fawkes & Reece seeks a Tenant Liaison Officer for a kitchen replacement project in Rochdale. You will visit tenants, explain works, collect forms, and be the main point of contact for queries. A driving licence and own transport are essential; CSCS card is a plus. This is a temporary role (~6 months) paid at £17 per hour via umbrella.

Responsibilities include coordinating visits with tenants, liaising with housing associations, and supporting forum meetings to ensure smooth project delivery.

Qualifications

• Minimum 2 years' experience as a Resident Liaison Officer for a social housing contractor.
• Ability to visit tenants and explain works.
• Excellent communication and problem-solving skills.

Responsibilities

• Conduct pre-entry visits and inductions.
• Visit tenants to explain planned works and gather approvals.
• Act as main point of contact for tenant queries.
• Coordinate with neighbourhood housing associations.
• Attend and chair tenant forum meetings.
• Monitor and resolve customer complaints.

Skills

Experience as Tenant Liaison

Full driving licence

CSCS card

Customer service

Job description

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary basis (approximately 6 months) on a kitchen replacement scheme in Rochdale. This will start in September and will run till approximately March 2027.

The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor.

Duties include:

• Pre entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and to advise them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues

You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.

The hourly rate is £17ph paid via an umbrella company.