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HR GO Recruitment; Rhyl; On-site; GBP 21,000 - 25,000; Full time

Job summary

HR GO Recruitment is seeking a friendly Customer Service Advisor to join a busy, customer-focused team in the UK. You will handle enquiries by phone, email and live chat, delivering clear information and resolving issues to keep customers satisfied.

The role also requires performing routine admin, maintaining logs and records, and escalating complex cases to appropriate teams. Strong English, attention to detail and a team-focused attitude are essential.

Qualifications

• Confident communicator with excellent spoken and written English.
• Experience in administration or customer service (paid or voluntary).
• Good attention to detail and ability to manage multiple tasks.
• Comfortable using computers and common office software.

Responsibilities

• Handle customer enquiries via phone, email and live chat in a timely and professional manner.
• Provide accurate information, resolve issues and follow up to ensure customer satisfaction.
• Perform routine administrative tasks such as updating records, processing requests and maintaining logs.
• Escalate complex issues to the appropriate teams and support team colleagues as needed.
• Maintain knowledge of products, services and internal processes to deliver consistent service.

Skills

English proficiency

Customer service

Team player

Attention to detail

Multitasking

MS Office / Computers

Tools

MS Office

Job description

We are looking for a friendly, confident Customer Service Advisor to join a busy, customer-focused team. This role is ideal for someone with strong customer service skills who can communicate clearly, handle enquiries efficiently, and contribute to a positive customer experience.

Key responsibilities

• Handle customer enquiries via phone, email and live chat in a timely and professional manner
• Provide accurate information, resolve issues and follow up to ensure customer satisfaction
• Perform routine administrative tasks such as updating records, processing requests and maintaining logs
• Escalate complex issues to the appropriate teams and support team colleagues as needed
• Maintain knowledge of products, services and internal processes to deliver consistent service

What we're looking for

• Confident communicator with excellent spoken and written English
• Strong customer service skills with a friendly, solution-focused approach
• Ideally some experience in administration or customer service (paid or voluntary)
• Good attention to detail and ability to manage multiple tasks
• Comfortable using computers and common office software
• Professional attitude, reliable and a good team player

HRGO is an equal opportunities employer and welcomes applications from all suitably qualified candidates.