Customer Service Advisor

Apply4U | Apply4U | Human-Assisted AI Job & Recruitment Platform; United States; Remote; GBP 20,000 - 28,000; Full time

Job summary

Apply4U is seeking a friendly Customer Service Advisor to support customers, resolve enquiries and provide a high standard of service. This remote role suits candidates with strong communication, problem-solving and organisational skills.

You will handle enquiries by phone, email and online channels, update records, and work with internal teams to resolve issues while following company standards.

Qualifications

• Experience in customer service or administration.
• Strong problem-solving ability.
• Proficient with Microsoft Office.
• Detail-oriented and able to work remotely.
• Independent work ethic.

Responsibilities

• Respond to customer enquiries by phone, email and online channels
• Resolve customer questions and issues efficiently
• Provide accurate information about products and services
• Handle complaints professionally and escalate when required
• Update customer records and maintain accurate information
• Follow company procedures and service standards
• Work with internal teams to resolve customer issues

Skills

Customer service

Administration

Microsoft Office

Remote work

Job description

We’re looking for a friendly and customer-focused Customer Service Advisor to support customers, resolve enquiries and provide a high standard of service. This remote role is suitable for candidates with strong communication, problem-solving and organisational skills.

Key Responsibilities

• Respond to customer enquiries by phone, email and online channels
• Resolve customer questions and issues efficiently
• Provide accurate information about products and services
• Handle complaints professionally and elevate when required
• Update customer records and maintain accurate information
• Follow company procedures and service standards
• Work with internal teams to resolve customer issues

Requirements

• Previous customer service or administration experience preferred
• Strong problem-solving ability
• Good computer and Microsoft Office skills
• Professional and positive approach
• Strong attention to detail
• Ability to work independently in a remote environment