Customer Service Advisor

Collaborate Recruitment; Poole; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free on-site parking

Sustainable working hours

25 days holidays

Job summary

A well-established manufacturing business in Poole is seeking a dedicated Customer Service Advisor to join their team. In this front-line role, you will manage customer accounts, resolve queries and complaints, and enhance the overall customer experience. You should have at least 2 years of customer service experience and be able to communicate effectively in a busy environment. Offering competitive benefits and professional development opportunities, this is an ideal role for someone who enjoys working with people in a fast-paced setting.

Qualifications

• At least 2 years experience in customer service.
• Confident communicator with a friendly manner.
• Experience in handling complaints professionally.

Responsibilities

• Manage customer accounts and contract renewals.
• Resolve customer queries and complaints.
• Provide general administration support to the team.

Skills

Customer service experience

Effective communication

Problem-solving

Organizational skills

PC Literacy

Tools

ERP systems

CRM systems

Job description

We are working with a well-established manufacturing business in Poole who are looking to employ a confident, people-focused Customer Service Advisor in their busy head office team.

This is a front line role, ideal for someone who enjoys speaking with customers as well as being a point of contact for internal teams, resolving queries, and taking real ownership of their own tasks, from start to finish.

The Customer Service Advisor Role

• Manage customer accounts, including contract support and renewals
• Take ownership of customer queries and complaints through to resolution
• Proactively follow up on customer interactions and identify service improvements
• Prepare accurate quotes and process customer orders
• Log and resolve complaints in line with internal procedures
• Schedule appointments on behalf of the services team, and manage customer updates
• Maintain accurate records on internal systems (previous ERP / CRM systems experience would be ideal)
• Contribute ideas to enhance the overall customer experience
• Provide general administration support to the team as required

What We’re Looking For

• Ideally, a minimum of 2 years customer service experience (over the phone, via email and in person)
• A confident communicator with a friendly telephone manner
• Solutions focused, with experience of handling complaints and more complex queries, in a calm, professional manner
• Highly organised and able to multitask
• PC Literate, ideally having had some experience of working with ERP / CRM systems.
• Confidence to learn new systems and processes

Why Apply?

• This is a busy, but varied role and an opportunity to be part of a friendly, collaborative team
• Lovely open plan offices, where you will be able to learn on the job, and develop professionally
• Great benefits including free on site parking, sustainable working hours, 25 days holidays, and more!

If you are a people person, who enjoys working in a fast-paced environment and someone who takes pride in delivering excellent service, we’d love to speak to you about this new opportunity!