Support Administrator

Brook Street; Newport; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

Brook Street in partnership with IPO is offering a full-time Support Administrator role in Newport, South Wales. The position features a hybrid working model, comprehensive training, and a clear pathway to develop your administrative capability.

You will handle examination support forms, maintain accurate records, and respond to enquiries with professional clarity while following quality criteria and legal requirements.

Qualifications

• Strong IT literacy and experience with databases and documents.
• Exceptional accuracy and attention to detail.
• Excellent written and verbal communication skills.
• Strong prioritisation to manage multiple deadlines.

Responsibilities

• Process examination support forms following quality criteria and legal requirements.
• Communicate findings to customers in writing with clear detail.
• Record data accurately in databases and upload documents.
• Identify gaps or errors and escalate when needed.
• Produce documentation in line with guidance and standards.
• Answer telephone enquiries promptly within five rings.
• Respond to general enquiries by letter or email within set timelines.
• Support other teams with administrative tasks as required.
• Participate in workplace transformation programmes and adopt new ways of working.

Skills

IT literacy

Attention to detail

Written communication

Verbal communication

Prioritisation

Reliability

Tools

Databases

Document management systems

Job description

Support Administrator

Location: Newport, South Wales (NP10 8QQ)

If you're looking for a role where accuracy really matters-and where you can build meaningful experience within the Public Sector-this could be the perfect next step. Hiring for a reputed client, Brook Street in partnership with IPO, is offering a full-time position with a hybrid working model, great training support, and a clear pathway to develop your administrative capability.

What you'll be doing:

• Processing examination support forms in line with agreed quality criteria, ensuring compliance with legal requirements
• Communicating findings to customers in writing with clear, professional detail
• Recording data accurately onto databases, including uploading documents and typing information to maintain a robust historical record
• Identifying gaps or errors and escalating/reporting them appropriately
• Producing documentation accurately in line with guidance and standards
• Answering telephone enquiries promptly (within 5 rings)
• Responding to general enquiries by letter/email within 5 days, and detailed correspondence within 3 weeks
• Supporting other teams with administrative tasks when required
• Taking part in a workplace transformation programme and embracing new ways of working

What you'll bring:

• Strong IT literacy and confidence working with databases and documents
• Exceptional accuracy and attention to detail-your work will need to stand up to scrutiny
• Excellent written and verbal communication skills
• Clear prioritisation skills to manage multiple deadlines reliably
• A dependable, timely approach to meeting service standards
• Confidence working to processes and quality criteria

Additional information:

• Pay rate: £14.42ph
• Hours: Monday-Friday, 09:00-17:00, 37 hours per week
• Hybrid working: approx. 20% in the office (around 1 day per week / 4-5 days per month) You will be required to participate in rotas and occasionally may need to attend the office at short notice if business need requires.
• Start: 05/10/26 until 26/03/2027 (likely to extend)
• Training: office-based (the first 2 weeks will be office based). Some later weeks may require additional office attendance with advance notice
• DBS: Basic DBS required (Brook Street will apply on successful application). Full training provided
• Please note: no holidays during the first few weeks
• If you've spent 6 months or longer outside the UK in the last 3 years, an additional overseas police check may be required (candidate responsibility)

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.