Admin Officer

Brook Street; Chelmsford; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

DBS costs covered

On-the-job training

Job summary

Brook Street in Chelmsford is seeking an Admin Officer to join a busy client team delivering court and tribunal administration with a strong customer service focus. The role is based at Priory Place, New London Road, CM2 0PP and runs 37 hours per week from 9am to 5pm.

The position offers £12.86 per hour, rising to £13.25 after 12 weeks, with a 1‑month assignment length and on‑the‑job training. A Basic DBS is required and costs are covered during the hiring process.

Qualifications

• Experience handling public enquiries face-to-face, on phone and in writing.
• Excellent data input and records management.
• Ability to schedule, organize and support court document processes.
• Team player with problem-solving skills.

Responsibilities

• Prepare papers, files and documents for hearings, meetings and day-to-day court activity
• Update and maintain records on an in-house computer system, carrying out accurate data input
• Support post opening and dispatch, photocopying, filing, and organising meeting rooms and materials
• Provide excellent front-of-house support by handling enquiries face‑to‑face, by phone and in writing
• Assist with listing, rota support and checking files to ensure everything is up to date
• Contact relevant parties, schedule and serve court documents, and carry out appropriate administrative follow‑ups
• Support processing of casework using standard documentation (including claims, fines and fees, and court orders)
• Check and verify documents, records and returns against set criteria and procedures
• Contribute to team activities such as supporting TIB (Team Information Board) meetings and problem‑solving in line with processes
• Produce basic statistical analysis and support straightforward financial/admin tasks where required
• Work flexibly across tasks within the AO band, including ad hoc duties as requested by line management

Skills

Communication

Attention to detail

Adaptability

Administrative skills

Customer service

Job description

Admin Officer

Location: Chelmsford (Priory Place, New London Road, CM2 0PP)

Pay: £12.86 per hour, increasing to £13.25 after 12 weeks

Working pattern: 37 hours, 9am-5pm

Clearance: Basic DBS (Costs covered by the hiring process)

Assignment length: 1 month (extension likely, business needs to be reviewed)

Training: On-the-job training will be provided

If you’re someone who enjoys variety, takes pride in accuracy, and can stay calm while supporting others, this hands-on Admin Officer role could be a great fit. Our Client is hiring for a reputed client team in Chelmsford, delivering essential court and tribunal administration with a strong customer service focus.

What you’ll be doing:

• Prepare papers, files and documents for hearings, meetings and day-to-day court activity
• Update and maintain records on an in-house computer system, carrying out accurate data input
• Support post opening and dispatch, photocopying, filing, and organising meeting rooms and materials
• Provide excellent front-of-house support by handling enquiries face‑to‑face, by phone and in writing
• Assist with listing, rota support and checking files to ensure everything is up to date
• Contact relevant parties, schedule and serve court documents, and carry out appropriate administrative follow‑ups
• Support processing of casework using standard documentation (including claims, fines and fees, and court orders)
• Check and verify documents, records and returns against set criteria and procedures
• Contribute to team activities such as supporting TIB (Team Information Board) meetings and problem‑solving in line with processes
• Produce basic statistical analysis and support straightforward financial/admin tasks where required
• Work flexibly across tasks within the AO band, including ad hoc duties as requested by line management

What you’ll bring:

• Confident, approachable manner when dealing with the public, building rapport quickly and putting people at ease
• Strong communication skills-clear, professional and calm in person, on the phone and in writing
• A friendly, helpful approach with a strong "right first time" mindset
• Flexibility and adaptability-comfortable working in different environments and responding to situations as they arise
• Solid administration capability, with attention to detail and accuracy in records and documents
• The professionalism to represent the organisation positively with customers and colleagues

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.