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Oakland Care Ltd; Maidstone; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Free meals

Uniform provided

Staff recognition

Job summary

Oakland Care Ltd in Maidstone is seeking a friendly Receptionist to join a caring team. You will welcome residents, families and professionals, answer calls and emails, and assist with day-to-day admin tasks in a warm, professional setting.

The role offers part-time, bank hours with a focus on compassionate customer service and smooth operation of the reception and bistro area. Training and uniform are provided.

Qualifications

• Excellent communication and people skills.
• Compassionate and supportive attitude toward older adults.
• Strong organisation with attention to detail.
• Comfort with telephones, computers and basic admin tasks.
• Experience in reception or admin is helpful but not essential.

Responsibilities

• Welcome residents, families, visitors and health professionals.
• Manage incoming calls, emails and enquiries.
• Provide information and assistance to residents and families.
• Maintain a tidy, welcoming reception and bistro area.
• Handle filing, records updates and appointment bookings.
• Support admin and management with day-to-day tasks.
• Follow confidentiality and safeguarding procedures.

Skills

Communication skills

People skills

Compassion

Organisational skills

Tech literacy

Reception experience

Tools

Telephone systems

Basic IT

Job description

Do you have a friendly manner, a calm approach, and a passion for helping people? We’re looking for a dedicated Receptionist to join our caring and supportive team. As the first person visitors meet, you’ll play a vital role in creating a warm, welcoming experience for residents, families, and professionals.

We offer some excellent rewards and benefits including:

• We offer all team members 1 freemeal per shift.
• Uniform provided.
• Recognition and staff appreciation initiatives.

Location: Maplewood Court, Northumberland Road, Maidstone ME15 7TA

Pay: £13.20 per hour

Engagement: Zero Hours (Bank)

Shift: Days

As our Receptionist, you will:

• Welcome residents, families, visitors, and health professionals with kindness and professionalism.
• Manage incoming calls, emails, and general enquiries.
• Support residents and families with information and assistance.
• Maintain a tidy and welcoming reception and bistro area.
• Handle administrative duties such as filing, updating records, and booking appointments.
• Assist the administration and management team with day-to-day admin tasks.
• Follow confidentiality and safeguarding procedures at all times.

What do you need to succeed:

• Excellent communication and people skills.
• Compassion and a genuine interest in supporting older adults.
• Good organisational skills and attention to detail.
• Confident using telephones, computers, and basic admin systems.
• Ability to stay calm, patient, and professional.
• Previous admin or reception experience is helpful, but not essential.

“Our mission”is to provide exceptional homes for

people to live, love and be loved where everyone is part of our family.

• Family
• Integrity
• Respect
• Exceptional
• Sustainable

Proud member of the Disability Confident employer scheme

Receptionist - BANK

Company: Oakland Care Ltd

Salary: £13.20 per hour

Hours: Part-time

Location: Maidstone, ME15 7TA

Job type: Permanent

Posting date: 4 Sept 2026

Closing date: 17 Sept 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.