Receptionist (Bank)

Renaissance Care (Scotland); Forres; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

'Refer a Friend' Bonus Scheme

Rewards & Recognition Programme

Free learning and development

Annual Care Awards

Paid PVG Check

Free uniform & PPE

Opportunities for progression

Continuous training and development to

Free Employee Assistance Programme,<br

Job summary

Renaissance Care (Scotland) is seeking a Receptionist for bank shifts at Meadowlark Care Home. You will warmly welcome visitors, verify identities, answer calls, and direct inquiries to the appropriate staff.

You will also provide administrative support and manage daily documentation and mail distribution within the home. The role involves operating office equipment, maintaining the visitors register, and ensuring filing systems are current.

Qualifications

• Experience in reception or front-desk role preferred.
• Welcoming visitors and verifying identity as part of security protocols.
• Handling inquiries and directing them to appropriate staff.
• Keeping administrative records and supporting the Home Manager and Administrator.

Responsibilities

• Welcome visitors to the care home courteously and verify their identity.
• Answer the telephone and respond to enquiries at reception.
• Redirect enquiries in a friendly and efficient manner.
• Provide administrative support to the Home Manager and Administrator as required.
• Process documentation on a daily, weekly or monthly basis.
• Operate office equipment such as photocopier and computer as needed.
• Maintain the visitors register in line with policy.
• Ensure accurate filing systems in conjunction with the Administrator.
• Distribute mail accordingly.

Skills

Customer service

Telephone etiquette

Administrative support

Record keeping

Tools

Microsoft Office

Job description

We are seeking talented and caring individuals looking to begin or continue their career in Social Care with us, making a difference to the lives of our residents at Renaissance Care.

We are seeking an experienced Receptionist to join our team in Meadowlark Care Home for bank shifts.

Your main duties as receptionist are to welcome all visitors to the care home courteously, determine the reason for their visit and check their identity before notifying the appropriate staff member.

• Ensure the reception area is presentable at all times
• Answer the telephone and respond to all enquiries at reception.
• Re-direct enquiries in a friendly and efficient manner.
• Provide administrative support to the Home Manager and Administrator, as and when required.
• Process documentation on a daily, weekly or monthly basis.
• Operate office equipment such as photocopier and computer, as and when required.
• Maintaining the visitors register in line with Company policy.
• In conjunction with the Administrator, ensure accurate filing systems are maintained.
• To ensure mail is correctly distributed.

As well as a competitive rate of pay, we offer all of our employees the following benefits:

• 'Refer a Friend' Bonus Scheme
• Rewards & Recognition Programme
• Free learning and development
• Annual Care Awards
• Paid PVG Check
• Free uniform & PPE
• Opportunities for progression
• Continuous training and development to help you achieve your goals
• Free Employee Assistance Programme, providing additional help and advice to support your wellbeing, physical and mental health inside and outside the workplace

Please be aware that as a social care employee, all employees based within a residential setting and/or who have face to face contact with our residential settings, will be expected to provide vaccination status as a condition of employment or willingness to undertake vaccination prior to commencing work.