Receptionist

Excelcare; Cambridge; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

28 Days holiday including bankholidays

Free on-site parking

Enhanced pay on bank holidays

Refer a Friend £500

DBS certificate paid by Excelcare

Comprehensive induction programme

Funded qualifications via the Apprent.

Employee of the month £100

Team appreciation week

Terms and Conditions apply

Job summary

Excelcare's St Georges Court Care Home in Cambridge is seeking a friendly Bank Receptionist to join a compassionate team. You will welcome visitors, manage sign-ins, handle calls, and assist with day-to-day reception duties to ensure a warm, efficient environment for residents.

Key requirements include customer-facing experience, excellent communication, and proficient IT skills (Word/Excel/PowerPoint). Attractive benefits include 28 days holiday and on-site parking.

Qualifications

• Previous experience in a customer facing or reception role.
• Excellent communication skills.
• Good IT skills - Word, Excel and Powerpoint.
• Attention to detail.
• A positive, can do approach.

Responsibilities

• Greet visitors and ensure a warm welcome as the first point of contact.
• Sign in/out visitors and route calls/messages promptly.
• Answer telephone calls and forward messages to the relevant person.
• Handle post and keep the reception area neat and tidy.
• Support the Home Manager with stock, updates, recruitment shows, and show rounds.

Skills

Customer service

Reception

IT Skills

Communication

Attention to detail

Tools

Word

Excel

PowerPoint

Job description

We have an opportunity for an efficient and friendly Bank Receptionist at our St Georges Court Care Home in Cambridge. You will become part of a compassionate and welcoming team providing physical, emotional, and social support and most importantly outstanding meal experiences for the people living in our care home. Your dedication, reliability and support will make a difference every day.

Excelcare is a family-owned care home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues. Outstanding care is central to everything we do. By joining us you will become one of the 'family' and in return for your dedication and hard work you can expect:

• £13.45 Per Hour
• Monday to Friday (Bank Hours Available)

About the role:

• As a receptionist you will be the first point of contact for all visitors to the care home therefore it is essential that everyone is greeted with a warm welcome.
• Ensure all visitors sign in and out.
• Answer all telephone calls and ensure that messages are delivered in a timely manner or calls are transferred to the relevant person.
• Deal with incoming and outgoing post.
• Ensure the reception area is always kept neat and tidy.
• Work closely with the Home Manager and Administrator to ensure the home is stocked with stationery required.
• Recording and reporting on the homes daily and weekly updates as advised by the Home Manager.
• The role also includes promoting the home, conducting show arounds, and supporting the with any recruitment of new team members.

What we are looking for from you:

• A positive, can do approach
• Excellent communication skills
• Good IT skills - Word, Excel and Powerpoint
• Attention to detail
• Previous experience in a customer facing or reception role.

What we offer in return for your hard work:

• 28 Days holiday including bank holidays
• Free on-site parking*
• Enhancement to pay on bank holidays
• Refer a Friend Scheme rewarding £500 for every person you refer
• DBS certificate paid by Excelcare*
• Comprehensive induction programme
• Funded qualifications via the apprenticeship programme (where required)
• Employee of the month - £100 for outstanding contribution
• Team appreciation week
• Terms and Conditions apply