Receptionist

Belong; Sefton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Paid DBS

Bank Holidays pay

Every other weekend off

Real Living Wage

Medi cash

Refer a friend

Job summary

Belong is seeking a receptionist to be the first point of contact at the Village office. You will greet visitors, answer calls, and assist medical professionals and families while maintaining confidentiality and a tidy reception area.

The role requires a friendly, team-oriented individual who can work both in a team and independently. DBS checks are part of the recruitment process, with benefits listed in the company’s onsite program.

Qualifications

• Front desk experience or excellent customer service background.
• Ability to work in a team and take direction.
• Confidentiality and professional presentation are essential.

Responsibilities

• Greet and welcome guests as they arrive at the village office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming calls.
• Keep reception area tidy and well stocked with stationery and materials.
• Provide information in-person and via phone/email.
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security and issue visitor badges.
• Update calendars and schedule meetings.

Skills

Customer service

Team player

Adaptable

Job description

Rate of pay for this role is £13.45 per hour

Who we are we are Belong, we deliver exceptional care in our Village community styled home. we are a committed team who provide the exceptional person centred care to enrich our resident's lives putting them at the heart of everything we do. Our front of house team is an integral part of our villages, so we need the very best people at the helm, where you will provide excellent customer services that exceed their expectations for all visitors. On top of excellent hospitality experience our Receptionists will have a warm and friendly personality that people instantly connect with.

The Role As you will be the first point of contact you will be meeting and greeting all the visitors to the Village, taking phone calls, assisting medical professionals along with families and friends on their visits. You will need to ensure that all information is kept confidential and that the reception are is tidy at all times.

About you

You will have a positive outlook and be a naturally accommodating person. Ability to work in a team take direction and the ability to work alone when needed. This role is varied so you need be to adaptable.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

We welcome applications from eligible applicants; it is with regret that we do not have the facility to sponsor overseas staff. As part of our recruitment process you will be required to complete an Enhanced DBS check. Their code of conduct can be found on the following link that you can copy and post to your web browser if you wish to read: https://www.gov.uk/government/publications/dbs-code-of-practice

Our Benefits

• Paid DBS*
• Enhanced pay for Bank Holidays
• Every other weekend off
• Real Living Wage regardless of age
• Medi cash
• Refer a friend scheme
• Death in Service payment to a beneficiary of your choosing
• Paid induction (4 days 9am to 4.30pm) & paid training on site
• Access to on site gym
• Subsidised meals in our Bistro
• Access to Employment Assistance programme o Confidential Counselling, Mental Health, Finance support
• Full PPE and LFT & PCR tests provided on site
• Access to Gain a NVQ Career Progression
• Auto Enrolment pension
• Free Wi-Fi
• Full Support, shadow shifts and training