Receptionist

Hollybank Trustees Ltd; Cambridge; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

28 Days holiday incl. bank holidays

Free on-site parking

Enhancement to pay on bank holidays

Refer a Friend Scheme £500

DBS certificate paid by Excelcare

Funded qualifications via the Apprent[

Employee of the month - £100

Team appreciation week

Job summary

Excelcare is seeking a Bank Receptionist for its St Georges Court Care Home in Cambridge. You will greet visitors, answer calls, sign in/out guests, and assist with post handling while keeping the reception area neat and welcoming.

The role offers bank hours with the possibility of more shifts, and you will work closely with the Home Manager to ensure smooth operations and a positive first impression for residents and families.

Qualifications

• Good IT skills - Word, Excel and Powerpoint.
• Previous experience in a customer facing or reception role.
• Bank hours available

Responsibilities

• Greet all visitors with a warm welcome and check in/out.
• Answer telephone calls and relay messages promptly.
• Handle incoming/outgoing post and keep reception tidy.
• Work with Home Manager to stock stationery and report updates.
• Promote the home and assist with recruitment as needed.

Skills

IT skills

Reception experience

Tools

Word

Excel

PowerPoint

Job description

Location: On site / Russell St, Cambridge CB2 1HT, UK
job type: Casual / Full or part-time
Sector and subsector: Business Support | Administration
HourlyFixed salary:£ 13.45

We have an opportunity for an efficient and friendly Bank Receptionist at our St Georges Court Care Home in Cambridge. You will become part of a compassionate and welcoming team providing physical, emotional, and social support and most importantly outstanding meal experiences for the people living in our care home. Your dedication, reliability and support will make a difference every day.

Excelcare is a family-owned care home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues. Outstanding care is central to everything we do. By joining us you will become one of the 'family' and in return for your dedication and hard work you can expect:

• Monday to Friday (Bank Hours Available)

About the role:

• As a receptionist you will be the first point of contact for all visitors to the care home therefore it is essential that everyone is greeted with a warm welcome.
• Ensure all visitors sign in and out.
• Answer all telephone calls and ensure that messages are delivered in a timely manner or calls are transferred to the relevant person.
• Deal with incoming and outgoing post.
• Ensure the reception area is always kept neat and tidy.
• Work closely with the Home Manager and Administrator to ensure the home is stocked with stationery required.
• Recording and reporting on the homes daily and weekly updates as advised by the Home Manager.
• The role also includes promoting the home, conducting show arounds, and supporting the with any recruitment of new team members.

What we are looking for from you:

• Good IT skills - Word, Excel and Powerpoint
• Previous experience in a customer facing or reception role.

What we offer in return for your hard work:

• 28 Days holiday including bank holidays
• Free on-site parking*
• Enhancement to pay on bank holidays
• Refer a Friend Scheme rewarding £500 for every person you refer
• DBS certificate paid by Excelcare*
• Funded qualifications via the apprenticeship programme (where required)
• Employee of the month - £100 for outstanding contribution
• Team appreciation week

*Terms and Conditions apply