Receptionist

Kent PLC; Maidstone; On-site; GBP 12,000 - 15,000; Part time

Job summary

Kent and Medway Mental Health NHS Trust in Maidstone is seeking a part-time Receptionist to join our dedicated team. This office-based role covers the main reception and switchboard, often working independently as the first point of contact for patients, relatives, visitors and staff.

Shifts total 28.5 hours per week on a fixed rota. Typical pattern includes Monday, Wednesday and Friday 13:00–21:00 and alternating weekends 07:00–13:00.

Responsibilities

• Front of House & Switchboard: Provide a courteous reception service for all patients, visitors, and colleagues. Efficiently manage the central switchboard by handling high-volume incoming calls and transferring them to the correct departments.
• Daily Administrative Support: Process outgoing franking mail, sort incoming letters into local department pigeonholes, and assist the Site Admin and Site Supervisor with routine tasks.
• Information & Safety Maintenance: Update on-call doctor contact details and site security logs daily. Maintain accurate telephone directories across all departments and report any operational issues promptly.
• Facilities & Equipment Coordination: Monitor key office equipment (photocopiers, shredders) to ensure smooth operation, performing basic troubleshooting or arranging engineer call-outs as required.
• Team Collaboration & Compliance: Provide short-term cover for colleagues during annual leave or sickness. Maintain health and safety within your working area and strictly adhere to all Trust policies and procedures

Job description

Priority House in Maidstone is seeking a professional, welcoming part-time Receptionist to join our dedicated team. This is a vital, office-based role operating our main reception and switchboard, often working independently. As the first point of contact for our busy site, you will interact daily with patients, relatives, visitors, and staff, ensuring everyone receives a warm, high-quality service while keeping our administrative operations running smoothly.

Shift Pattern 28.5 hours per week on a set rota:

• Monday, Wednesday & Friday: 13:00 - 21:00
• Every other weekend (Saturday & Sunday): 07:00 - 13:00
• Front of House & Switchboard: Provide a courteous reception service for all patients, visitors, and colleagues. Efficiently manage the central switchboard by handling high-volume incoming calls and transferring them to the correct departments.
• Daily Administrative Support: Process outgoing franking mail, sort incoming letters into local department pigeonholes, and assist the Site Admin and Site Supervisor with routine tasks.
• Information & Safety Maintenance: Update on-call doctor contact details and site security logs daily. Maintain accurate telephone directories across all departments and report any operational issues promptly.
• Facilities & Equipment Coordination: Monitor key office equipment (photocopiers, shredders) to ensure smooth operation, performing basic troubleshooting or arranging engineer call-outs as required.
• Team Collaboration & Compliance: Provide short-term cover for colleagues during annual leave or sickness. Maintain health and safety within your working area and strictly adhere to all Trust policies and procedures

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident. Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.